Description: PDS Tech has an open position for a ATM Project Implementation Specialist in Parsippany NJ 07054. Contact Elisabeth Laspe for details. 314-669-8020 firstname.lastname@example.org 12 month contract with possible extensions. NoC2C Must be a US Citizen to qualify. Job Description: The Project Implementation Specialist (ATM/EFT) is responsible for performing the coordination, follow-up and completion of all required project tasks to install a client’s ATM/EFT or make modifications to a client’s existing system. This position will also require the completion of pre-live and live day connectivity tasks to bring ATMs live on the Card Services ATM Driving Platform. Pre-live tasks consist of system and equipment configuration and connectivity pre-tests to ensure a successful day of installation. Project coordination with the client, external ATM/EFT service technicians, multiple internal support teams and other business units to resolve troublesome ATM Installations is essential for ensuring a successful implementation for the scheduled live day. This project is for a single client.
Essential Job Responsibilities: • Act as primary project contact for clients and internal groups providing continuous project feedback and status updates to key stakeholders. • Manage multiple implementation tasks with other internal groups. Implement TCP/IP based networks for ATMs for company EFT clients. Use network analysis tools, such as, a Sniffer to analyze and troubleshoot network connections for ATM installations and troubleshooting connectivity related issues to ensure project completion in accordance with client requirements. • Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines. Ensure that the daily scheduled ATM Implementations / installations are executed and completed with quality and client focus to ensure successful implementations / installations that meet or exceed client expectations. • Maintain accurate and complete records for all client and internal interaction. • Provide support of client implementations / installations requiring late night, early morning and weekend tasks. • Work with project managers and project teams to ensure internal project audit points are managed and tracked. Raise quality risks to management and recommend solutions to keep projects on target. • Partner within, collaborate and use feedback loops with downstream implementation teams to ensure quality ATM installations. • Perform other duties as required
Education and Experience: • B.S. in Telecommunications, Bachelor’s Degree or equivalent work experience • 5+ years of experience in data communications, including configuring Cisco routers
Skills: • CCNA level knowledge of Cisco routers • Implement and troubleshoot networks transporting ATM transactions utilizing TCP/IP • Implement and troubleshoot telecommunication networks based on MPLS transport • Work with Ventus wireless support networks • Provide advanced troubleshooting support for ATM connectivity installation and operation. • Understanding of Automatic Teller Machine setup and operation • Ability to configure routers • Ability to use MS-Office Suite • Ability to troubleshoot large TCP/IP networks • Ability to interface with both technical and non-technical individuals about technical issues
Qualifications: • Previous financial services industry, implementations, or installations experience highly desired. • Previous client services/relationships experience and project management experience. • Knowledge of ATMs (Automated Teller Machines) or Electronic Funds Transfer (EFT). • Ability to effectively manage and prioritize projects, issues and tasks. Ability to multi-task and meet deadlines • Proficient computer skills including MS-Office Suite (MS Office skills with emphasis in Excel and Word, Outlook and reporting tools). • Strong organizational skills and attention to detail. • Strong customer service skills with the ability to maintain professionalism under pressure. • Strong verbal and written communication skills with the ability to communicate within all levels of clients, internal staff and ATM service Technicians. • Strong sense of accountability and follow through, effective problem solving skills as well as a commitment to positive solutions and the client experience. • Team player with the ability to work independently • Ability to work different shifts.- Monday through Saturday 8:30 am to 12 midnight. Must have ability to work late nights, Saturdays and overtime. • Capable of exercising extreme discretion and independent judgment