Job Listing Description

Information Systems Analyst

Description:
Chipton-Ross is seeking a Information Systems Analyst for an opening in Hood River, OR.

RESPONSIBILITIES:
Provide technical assistance, user support, and customer service on company-supported computer applications and platforms.
- Respond to incoming queries and issues related to Engineering applications. Track and route problems and requests, and document resolutions.
- Troubleshoot problems and advise on the appropriate action. Run diagnostic programs, isolate problem, and determine and implement solution.
- Liaison with enterprise Information Systems teams. Assist with application installations and onboarding of new users.
- Prepare activity reports. Document internal procedures.

Provide Engineering application licensing tracking and acquisition support.
- Support application licensing requirements including reassignment of licenses to end users and monitoring license utilization.
- Consult with customers, analyze customer’s business requirements, review potential solutions and proposes future options.
- Create, manage and maintain documentation in support of application license and portfolio management.

Establish and maintain standards; identify and address improvement opportunities to reduce waste and inefficiency.
- Participate in continuous improvement for Engineering’s processes and tools.
- Support metrics that help drive decisions related to Engineering processes and applications.

REQUIRED EXPERIENCE:
- Line of business application help desk support experience. Prefer experience in the engineering and manufacturing industries.
- Technical Support Experience. Preference given to tier 2+.
- Working knowledge of fundamental operations of relevant software, hardware and other equipment.
- Licensing server and configuration awareness for floating license usage
- Strong customer service orientation and skills.
- Knowledge and experience of customer service practices
- Strong problem solving and analytical skills
- Proven teamwork and interpersonal abilities
- Excellent communication skills

PREFERRED EXPERIENCE:
- Basic MSSQL
- Understanding of basic network topology and troubleshooting
- Knowledge of and understanding of the OSI model and various layers of an IT infrastructure
- SolidWorks or other CAD authoring tools experience
- PDM experience with Enovia, SmarTeam, Teamcenter or Aras Innovator
- PLM/PDM systems configuration and support expertise. Specific skills include but are not limited to workflow management, Bill of Materials (BOM) management, and change control.
- Familiarity with NIST guidelines or concepts.

ADDITIONAL EXPERIENCE/EDUCATION:
2-5 years in a manufacturing environment. Accredited Technical associate's or bachelor's degree (e.g. Engineering, Computer Science, Mathematics).

FULL TIME/9/80 WORK WEEK
 
Job Number: 183659
Job Location: Hood River, OR
Rate: $DOE
Duration: 12 Months
Input Date: 12/17/2019
Last Updated: 01/25/2020
Firm Name: CHIPTON ROSS
Attention: Zachary Fasano
Address: 420 CULVER BLVD
City, State: PLAYA DEL REY, CA 90293
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: zfasano@chiptonross.com
Website: www.chiptonross.com

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