Job Listing Description

Customer Service Representative

Description:
Chipton-Ross is seeking a Sales Administrator for an opening in San Diego, CA.

RESPONSIBILITIES:
This person will perform the role of sales administrator responsible for administration of new sales, repair and spares orders for the Customer Support Organization. This includes quoting prices and communicating availability of spare sales, tooling, rentals, exchanges and repairs. This role will be customer facing and will directly liaise with the Customer, Customer Support team and many internal Client teams such as procurement. This person will review customer purchase orders for correctness, enter the order, acknowledge purchase orders and track the status of customer open orders.

This person will be the primary Customer point of contact for sales orders, handling initial inquiries, quotes, proposals, order entry, order tracking, and schedule logistics.
" Ensure validity of the commercial conditions requested by the customer.
" Prepare basis of estimates for quotes for non-standard requests.
" Communicate regularly and proactively with customers providing input into the forecast. (RFQ, order, status, etc.)
" Track and manage all sales orders in SAP, customer portals, and internal reporting tools
" Status the customer and the internal organization keeping all parties informed of delivery schedule, logistics challenges, etc.
" Ensure zero default order processing (currency, price, and quantity).
" Invoice customer upon shipment of hardware
" Provide regular status updates to the customer. (Open order status, Delivery status, Airway bill).
" Acknowledge receipt of any request or question and ensuring that an answer is given in a timely manner.
" Ensure export control processes are being followed for this position.
" Demonstrates a proactive nature and ownership of all aspects of the Customer Support Administrator position and processes.
" Excellent interpersonal skills with good relationship building skills
" Ability to multi task, problem solve, proactive with good presentation skills and self-initiative
" Supplier assessments (risk, maturity, capability and capacity). Obtain information from suppliers concerning product and/or service specifications, price, delivery dates, etc.
" Support tactical buyer's team.
" Monitors supplier performance, prepares reports and other records pertaining to the items or service purchased, cost, delivery, product or service performance, supplier performance and/or inventories, as applicable. Support Internal Quality and Logistic departments in case of supplier non-performance

REQUIRED EXPERIENCE:
" Experience with SAP
" 5+ years of experience in Aerospace industry. Knowledge of Aircraft APU's (Auxiliary Power Units) preferred.
" Working knowledge and experience with SAP
" Able to develop standard commercial proposals; conduct order reviews; manage administrative processing of orders and customer follow-up in the context of the sales policy.
" Familiarity with the basic principles of the logistics flows internal and external to the company.
" Advanced capabilities with MS Office - Excel, Power Point, Word, Outlook
" Procurement: knowledge of the basic concepts of procurement.

Physical Requirements:
" While performing the duties of this job, the employee is regularly required to sit; use hands to type; use ability to talk and hear.
" The employee may be required to reach with hands and arms to manage paperwork.
" Specific vision abilities required by this job include close vision.
" The noise level in the work environment is usually quiet.

EDUCATION:
Accredited High School Diploma/GED, Bachelor's Degree (BA/BS) Preferred

WORK HOURS:
9/80. Monday through Friday.
Full-Time

 
Job Number: 182195
Job Location: San Diego, CA
Rate: $DOE
Duration: 5 Months
Input Date: 10/08/2019
Last Updated: 11/17/2019
Firm Name: CHIPTON ROSS
Attention: Rochelle Anderson
Address: 420 CULVER BLVD
City, State: PLAYA DEL REY, CA 90293
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: randerson@chiptonross.com
Website: www.chiptonross.com

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