Job Listing Description

Dock Management Specialist

PDS Tech is seeking candidates for a Lead Site Specialist position in King of Prussia, PA
  • May perform and/or direct the day to day functions or utilize systems stated below:
    • Makes on-site program replenishments and disbursements. Performs stockroom duties to include: receiving, put-away, stock rotation, cycle counts, systematic replenishment and other functions according to customer requirements.
    • Customer service activities which may include: order entry, expediting, customer service call resolution, return goods authorization, processing of backorders, vendor and customer interaction, problem resolution, executing 3rd party & agent buys.
    • Utilizes either  order/inventory management platform and/or customer ordering system.
    • Perform laboratory services such as glassware collection/cleaning, biological waste collection/sterilization, media preparation, and/or chemical inventory receipt/reconciliation.
    • Delivers direct shipment orders to end users, performs deliveries as required.
    • Covers for absent employees, vacant positions, or increases in employee workload.
    • Operates various handheld scanning devices.

  • Acts as a liaison between customer, sales, suppliers, logistics and management using special system knowledge to ensure success of customer relationships.
  • Acts as a subject matter expert on defined procedures as outlined by Best Practices, SOP’s & work instructions.
  • Makes decisions and utilizes available resources to meet customer requirements, independently.
  • Analyzes/maintains/reconciles various customer and company reports to ensure stakeholder requirements are met.
  • Communicates with supervisor any customer issues and/or potential problems.
  • Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.
  • Works effectively with a diverse cross-functional team.
  • Embraces Practical Process Improvement (PPI) methodologies.
  • Access & utilize Company Intranet and SharePoint document management system.
  • Represents Company at all times throughout customer locations, professionally and positively.
  • Performs other duties as assigned by management.

  • Minimum Requirements/Qualifications:

  • Must possess a High School Diploma.  College degree preferred, but not required. 
  • Experience in laboratory setting or services preferred.
  • 2-3 years of equivalent experience required.
  • Proven customer service skills.
  • Detail oriented, problem solver, promotes team environment.
  • Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint.)
  • Demonstrated verbal, written and presentation skills.
  • Must be able to read, write and speak English fluently.
  • Displays a high level of confidentiality for both customer and company.
  • Must maintain Company’s Four-I Values.
  • Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
  • Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times.
  • Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.
  • Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.
  • Must possess the organizational skills to multi-task and meet deadlines as needed.
  • Must be able to use a computer and possess intermediate skills in Microsoft Office suite of software.

Job Number: 2010115730
Job Location: King Of Prussia, PA
Duration: 6 months
Input Date: 06/22/2020
Last Updated: 08/10/2020
Attention: Patrick Mahoney
City, State: IRVING, TX 75062
800 Phone: 866/224-2745

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