Job Listing Description

Customer Order Specialist

Description:
PDS Tech, Inc. is seeking a Customer Order Specialist in Peachtree, GA.

Primary Responsibilities:



Order Processing: 60%



  • Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
  • Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.


Relationship Building: 20%



  • Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Group to encourage customer confidence and grow the business.
  • Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.


Technical Support: 10%



  • Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
  • Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.


Additional Responsibilities:  



Other duties as assigned: 10%



  • Perform other duties as assigned.


Decision Making, Complexity:



  • Able to provide answers to complex technical inquiries related to ordering airplane parts and services.
  • Able to decide to escalate order processing and material sourcing issues to management. 


Job Dimensions, Contributions to Success:



  • Able to respond to customers with efficiency and engage in positive interpersonal exchanges with customers to build confidence in the Group.
  • Able to efficiently process orders in order to contribute to overall company profitability. 

Education:



  • An Associates Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required.


Experience:



  • 2-3 years of customer service experience in a fast-paced environment is required.
  • Experience in the aviation industry or military support environment is preferred. 


Knowledge, Skills, Demonstrated Capabilities:



  • Ability to respond to customers with efficiency and engage in positive interpersonal exchanges with customers, managers and team members.
  • Ability to understand and follow Export Compliance regulations required.
  • Ability to reference Technical Documentation and provide information requested by customers.
  • Knowledge of aircraft parts would be advantageous.
  • Has demonstrated a high professional integrity and ethical standards.
  • Has demonstrated a high level of energy, persistence and "can do" attitude.
  • Detail oriented and self-driven.


Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):



  • Strong command of English, written and verbal.
  • Knowledge of other European languages highly desirable (German, French, Spanish, etc).


Technical Systems Proficiency:



  • PC literacy, including intermediate word processing, spreadsheet, and database skills.
  • Basic knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook, ...).
  • Basic knowledge of SAP, preferred.


 Travel Required:



  • Up to 5 % Domestic and International.


Eligibility:



  • Able to work in the US without a current or future need for visa sponsorship.


Clearance:



  • None

 
Job Number: 1910098724
Job Location: Peachtree City, GA
Duration: 12 months
Input Date: 03/13/2019
Firm Name: PDS TECHNICAL SERVICES
Attention: Sheila Hernandez
Address: 3201 CHERRY RIDGE DR STE A103
City, State: SAN ANTONIO, TX 78230-4824
Phone: 210/524-1496
800 Phone: 866/570-1503
Email: cecjsanantonio@pdstech.com
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T000002jTsPQAU&URLSource=cjhunter

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