Job Listing Description

Senior/Lead Engineering Technician- Job ID 204231

We have an Excellent career opportunity for a Senior/Lead Engineering Technician to join a leading Company in Hawthorne, CA.

Salary Range: $70,000 - $80,000

The Lead Engineering Technician provides advanced technical skills in support of our simulator products. This role will apply extensive hardware and software expertise in customer technical support, troubleshooting, system installation, and product development. The successful candidate should possess strong critical thinking and problem-solving skills and serve as the escalation point of contact for the junior technician. Reports to a Director of Product Operations and Fulfillment.

• Simulator Product Fulfillment (70%)
o Assembles, configures, installs, integrates, tests, and calibrates simulation products (software/hardware) at the home office.
o Prepare procedures and various technical documents in coordination with the Operations Team to develop best assembly practices
o Ensures Quality Control inspection processes are being performed
o Review installation plan and job site layout with Project Managers to meet production and schedule requirements
o Provides on-site product installation, hardware and software configuration, calibration, and troubleshooting
• Customer Technical Support (15%)
o Identifies, corrects, or advises on issues with software and hardware components related to simulator products
o Provides technical issue resolution to customers via on-site, email, phone, and other electronic medium
o Troubleshoots all simulator-related problems in a timely manner
o Call Set-up and Closure -accurately adds Service Calls into the System, scheduling visits and closing service calls at the time of completion
o Follow-ups with customers to ensure we exceed expectations and close all outstanding issues - take charge of customer issues and services as the primary customer contact for issue resolution
o Recognizes customer perception and the associated business impacts and resolves customer issues in a rapid fashion
o Identifies and track any critical technical issues with an account, according to call procedure, to reach a resolution
• Product Issue Diagnostics and Resolution (10%)
o Leads investigation of technical, operational, and quality issues that cannot be resolved during level 1 support
o Works with cross-functional teams (Engineering, Sales, Fulfillment, Vendor) to conduct root cause analysis and develop resolutions to customer issues utilizing best practices and processes
o Develop and maintains a product knowledge database for internal and external customers
• New Product Development (5%)
o Supports the New Product Development in creating, building, and/or testing new products, processes, or procedures
o Provides feedback for improvements to product features, assembly, installation, training, and testing documentation
• Other Duties
o Trains, assists or supervises junior technicians as required
o Ensures and maintains a safe and clean work environment - 5S daily
o Participates in daily standup meetings with supervisor and fulfillment team to update progress
o Prepares and submits expense reports in a timely fashion
o Performs other duties as assigned

Basic Hiring Criteria:
• Bachelor's Degree, preferred in a Technical or Engineering field
• Minimum 5 years of experience in a related job function
• Domestic and International travel up to 50%
• Demonstrated experience in the following: electrical, sensors, displays, software, mechanical and technical troubleshooting, theory and application
• Proficient with current Personal Computer Windows Operation System (OS) software installation and configuration
• CompTIA A+ Certification or equivalent experience in certification areas is a plus
Job Number: 204231
Job Location: Hawthorne, CA
Rate: Range: $70,000 - $80,000
Per Diem: NO
Overtime: YES
Duration: Direct Hire
Start Date: ASAP
Input Date: 01/29/2024
Last Updated: 02/07/2024
Firm Name: TAD PGS INC
Attention: Maria Gomez
Address: 12062 VALLEY VIEW ST STE 108
City, State: GARDEN GROVE, CA 92845
Phone: 657/250-1893
800 Phone: 800/261-3779

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