Job Listing Description

Field Service Supervisor

PDS Tech, Inc. is seeking a Lead Advanced Field Service Specialist in Metaire, LA.


  • Making daily work assignments to installers. 
  • Provide daily tailboard sessions prior to work, audit the safety practices, perform safety inspections and ensure installation processes are being follow in the field. 
  • Move new meter inventory to installers and supervising end of day meter inventory drop off process. 
  • Monitor the customer claims process. Perform follow-up with customers as required, to include, but not limited to customer complaints and claims issues. 
  • Resolving problem tickets in a timely, prescribed manner, including escalations to customer. 
  • Evaluating installer performance and ensuring required productivity is being achieved. 
  • Ensure that all work is effectively and efficiently scheduled and completed to provide excellent customer service. 
  • Supervise and coordinate work to achieve project goals and milestones. 
  • Achieving standards of safety, productivity, and quality of work. 
  • Mentoring and guiding installation crews, achieving low employee turnover and high morale. 

  • High School Diploma plus related electrical-utility AND supervisory experience required. Associate's Degree and Metering experience preferred. 
  • Five or more years of experience in meter, customer service or electric distribution operations or related experience is required. 
  • Three or more years of supervisory or team/project leadership required. Experience in large scale project deployment preferred, specific AMI experience is a plus. 
  • Knowledge of the principles of electricity/electrical metering, to include: Single, Poly, and CT metering. 
  • Previous experience with automated work order management systems. 
  • Automated Meter Infrastructure (AMI) knowledge is a major plus. 
  • Willing to travel up to 50%. 
  • Working knowledge of Microsoft Word, Excel, and Outlook. 
  • Strong knowledge of safety regulations and precautions. 
  • Demonstrated leadership, administrative and human relations skills. 
  • Demonstrated ability to communicate effectively. 
  • Regularly able to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. 
  • Must have a valid Driver's License. 
  • Must be willing to undergo a background check in accordance with local law/regulations.

Job Number: 1910101216
Job Location: Metairie, LA
Duration: 9 months
Input Date: 06/03/2019
Attention: Rachelle Caramagno
Address: P O BOX 619820
City, State: DALLAS, TX 75261-9820
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9636

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