Job Listing Description

Depot Service Technician

Description:
Chipton-Ross is seeking a Depot Service Technician for an opening in Tewksbury, MA.

SUMMARY:
Under the direction of the Lead Depot Service and Pipette Calibration Technician, provide support for the Repair, Preventative Maintenance and Calibration of our client and other manufacturers mechanical and electronic Pipettes.

RESPONSIBILITIES:
Provide Pipette repairs and preventative maintenance to all pipette makes and models as requested by our customers, including but not limited to:
The Client
Rainin
Eppendorf
Gilson
Vista Labs
Communicate with customers on service subjects such as quotes, issues found during repairs and updates to purchase orders based on approvals by the customer. Managing Work Orders in the CRM to ensure that work completed on a customer asset is documented sufficiently to provide a service record for the asset. Provide calibration support to the Calibration Lab for all makes and models of pipettes, including support for ISO 17025 accredited calibration certificates (ISO 8655). Follow all applicable Standard Operating Procedures (SOP’s) and Reference Standards associated with Depot Service and Calibration Laboratory operations.

REQUIREMENTS:
Ability to travel 20% of the time. Ability to operate independently, with initiative, and good business judgment. Experience in customer engagement
2+ years’ experience in a similar role. Good computer skills including an understanding of Windows, Word, Excel and Access. Ability to learn and develop new processes within our CRM application (Salesforce.com experience a plus). Oral and written communications skills. Organizational and time management skills.

EDUCATION:
Accredited High School Diploma/GED

WORK HOURS:
Full-Time
1st Shift
 
Job Number: 187914
Job Location: Tewksbury, MA
Rate: Up to $23.99 DOE
Duration: 12 mos
Input Date: 11/14/2020
Firm Name: CHIPTON ROSS
Attention: Tyler Harrell
Address: 420 CULVER BLVD
City, State: PLAYA DEL REY, CA 90293
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: tharrell@chiptonross.com
Website: www.chiptonross.com

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