Job Listing Description

Help Desk Support

Description:
PDS Tech, Inc. is seeking a Help Desk Support, in Salem, OR..

Summary:
  • Provide electronic product and application end users with operational and technical assistance.
  • Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues.
  • Provide technical support via telephone, and/or email to end users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image.
  • Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications.
  • Apply established customer satisfaction skills to resolve issues with end users and create a positive image.
  • Follow call-handling procedures to assure uniform support within the goals of the department.
  • Meet call handling, volume and productivity goals in an inbound call center environment.

Prerequisites:
  • Minimum of one year of customer service/call center/help desk experience
  • Must be able to work weekends and evenings. 
  • You must be willing to work out of an office in Salem, Oregon.
  • Excellent listening skills and ability to assess and respond to customers’ needs.
  • Must be able to effectively communicate with customers via telephone
  • Detail-oriented with the ability to keep accurate records of communication with customers.
  • Ability to rapidly learn and assimilate new technologies

Education:    

  • GED

 
Job Number: 2010120529
Job Location: Salem, OR
Duration: 6 months
Input Date: 11/14/2020
Firm Name: PDS TECHNICAL SERVICES
Attention: Mike Flanery
Address: 50 FOUNDERS PLAZA STE 304
City, State: EAST HARTFORD, CT 06108
Phone: 860/289-2643
800 Phone: 866/636-4723
Fax Phone: 800/556-5284
Email: northeastjobs@pdstech.com
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T000003PBXBQA4&URLSource=cjhunter

Previous Listing       Next Listing
Back to Abbreviated Search Results
Back to Complete Search Results
Back to Advanced Job Search

Phone: (425) 806-5200
Fax: (425) 806-5585
Email: staff@cjhunter.com
ContractJobHunter is a service of:
C.E. Publications, Inc.
P.O. Box 3006, Bothell, WA 98041-3006, USA
Disclaimer
The content of this website is Copyright 2020 C.E. Publications, Inc.