Job Listing Description

THIS JOB IS NO LONGER AVAILABLE. THIS IS ARCHIVAL INFORMATION.
Technical Service Specialist

Description:
Technical Service Specialist

Job ID # 2020-10807

Contract Opportunity

Location: Scottsdale, AZ

Industry: Aerospace & Defense

Minimum Clearance: Secret

Minimum Education: Bachelor’s Degree



What You’ll Do:
•Provide technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
•Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
•Report design, reliability and maintenance problems or bugs to design engineering/software engineering
•May be involved in customer installation and training
•Provide support to customer/users where the product is highly technical or sophisticated in nature
•Provide technical service management and technical support for customer programs
•Assure all repairs are in accordance with company policy and procedure and customer quality requirements



What You’ll Need:
•Secret security clearance is required.
•A CompTIA Security Plus or equivalent IAT2 certification is required at time of hire.
•Experience with Network/ IT systems management, SQL server, software administration, and troubleshooting in a windows environment.
•Experience with failure and root cause analysis reporting.
•Direct customer service and/or direct customer interaction experience is a plus
•Knowledge of CA Spectrum One Click software suite.
•Experience with Oracle CRM, Microsoft Terminal Server, HBSS, Anti-Virus, Network monitoring tools, and Asset management software.
•Microsoft Windows Active Directory tools a big plus.
•Support of DoD or DHS systems is desired
•Preferred Knowledge:◦Remote administration of servers, switches, and workstations are required
◦Knowledge of CA Spectrum One Click software suite preferred
◦Experience with Oracle CRM preferred
◦Hardware/Software Trouble shooting
◦Logistics support including Sparing, Scheduling, and Project Lead

•Preferred Knowledge:◦Network/ IT systems management
◦SQL server administration
◦Software administration
◦Troubleshooting in a Microsoft Windows environment.
◦Direct customer service and/or direct customer interaction experience is preferred






*U.S. Citizenship is required by law, regulation, executive order, or government contract.



Education & Experience:
•Bachelor’s degree; preferred in information technology.



What to Expect:
•Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation which may include education, criminal and work history verifications.
•Accepted applicants will have the opportunity to be eligible for benefits, including medical and supplemental insurance and a 401K. Appreciation and gratitude for employees is a hallmark of organizations with low turnover.



Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.





Resources

For questions about benefits visit: http://www.moseleytechnical.com/job-seekers/

For more information about Moseley visit: http://www.moseleytechnical.com/about-us/
 
Job Number: 2020-10807
Job Location: Scottsdale, AZ
Input Date: 02/05/2020
Firm Name: MOSELEY TECHNICAL SERVICES INC
Address: 7500 S MEMORIAL PKWY STE 215-R
City, State: HUNTSVILLE, AL 35802
Phone: 256/880-0446
Fax Phone: 256/880-0936
Website: www.moseleytechnical.com

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