Job Listing Description

Client Implementation Project Specialist

About the Role:
The Client Implementation Project Specialist (IPS) plays a meaningful role in the delivery of our debit product solutions to our new and existing client base. Implementation Project Specialist will be partnering with multiple teams within the organization and external clients in leading key activities to ensure the installation process is completed on time and in accordance with client requirements.

Essential Job Responsibilities:
• Act as primary project contact for clients and internal groups.
• Takes projects from original concept through final implementation working with internal resources and external customers.
• Provide continuous project feedback and status updates to key stakeholders.
• Develop project plans and related task lists as necessary, update plans accordingly.
• Work with client to determine parameter settings and key parameters into proprietary databases.
• Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.
• Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines.
• Maintain accurate and complete documentation and procedures identified throughout the project relating to new product/feature functionality.
• Provide occasional after hour support of client implementations.
• Work with project managers and project teams to ensure internal project audit points are managed and tracked.
• Develop and maintain consistent standards for project status reporting for internal and external purpose.
• Ensures adherence to quality standards and reviews project deliverables.
Required Qualifications:
• Bachelor’s degree preferred or equivalent work experience required
• Work Experience
• Three years’ work experience in an implementation’s capacity or environment.
• Good project management knowledge including the ability to effectively manage and prioritize projects, issues and tasks.
• Previous financial services industry, implementations, or installations experience highly desired.
• Previous client services/relationships experience and project management experience.
• Proficient computer skills including MS-Office Suite (Excel, Outlook, Word, OneNote and SharePoint).
• Strong organization skills and attention to detail.
• Strong customer services skills with the ability to maintain professionalism under pressure.
• Strong verbal and written communication skills with the ability to communicate across all levels of clients and internal staff.
• Strong sense of accountability and follow through, effective problem-solving skills as well as a commitment to positive solutions and the client experience.
• Team player with the ability to work independently.
• Ability to provide after-hours support for client implementations.
Preferred Qualifications:
• Understanding of Digital Channels, online/mobile banking, and Electronic Payment products
Job Number: 2110126126
Job Location: Salem, OR
Duration: 12 months
Input Date: 03/05/2021
Last Updated: 04/08/2021
Attention: Karen Reno
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630

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