Job Listing Description

Electronic Communications Lead

PDS Tech, Inc. is seeking a Electronic Communications Lead, in Atlanta, GA.


  • Please use the description below when filling the role: The Electronic Communications Lead/Content Strategist creates and deploys Digital Experience (DX) content deliverables for agile projects specific to profile and billing customer journeys, as well as transactional notifications. Analyzes and Influences Project Requirements • Reviews business and functional requirements (e.g., project documents, wireframes, page specifications, user stories) to understand scope of projects.
    • Actively engages in discussions with stakeholders and uses expertise to influence the customer journey.
    • Advocates on behalf of the customer experience and works collaboratively to design around technical constraints.
    • Identifies tools, software, or new processes needed to support project requirements.
    • Recognizes when requirements are in conflict with user experience standards and escalates when appropriate. Develops Content Strategy
    • Works with sponsors and cross-functional team to understand content needs and project scope.
    • Uses research, insights, and expertise to inform content/design decisions and secures stakeholder signoff on strategic direction.
    • Performs audits of existing content to determine project impacts, including recommendations for revisions or removal.
    • Works collaboratively with other teams to ensure a consistent, end-to-end customer journey.
    • Develops content matrices to identify content changes and to define content strategy (e.g., create new or existing content, contextual application help, error messages, FAQs).
    • Aligns strategy to existing content and design standards. Develops and Designs Content
    • Writes and edits content (application user interface, marketing, technical help) with appropriate tone for the identified audience.
    • Works with designers to source approved imagery and icons to enhance the customer experience.
     • References approved templates and design system to create comps for new marketing pages.
    • Conducts work sessions with and solicits feedback from sponsors (e.g., product manager, marketing group) to confirm content accuracy.
    • Develops content in the Content Management System (CMS) and publishes to multiple environments. • Communicates content and design changes to CMS developers and manages throughput. Performs Quality Assurance Testing in Multiple Environments
    • Develops testing manifests (i.e., lists and testing instructions) of created or updated pages to guide testing processes.
    • Tests changes and additions to content, CMS templates, or HTML in multiple testing environments to confirm expected results.
    • Utilizes quality assurance tools (e.g. Beyond Compare) and processes to identify content errors. Resolves Project Defects
    • Utilizes defect tracking tools (e.g. Azure DevOps) to monitor and provide status on resolution.
    • Assesses incoming defects to determine validity.
    • Collaborates with project team (e.g. application developers, stakeholders) to troubleshoot defects and propose alternate solutions when needed.
    • Corrects defects (e.g. edits content, updates broken link) and publishes content to multiple environments. Assesses Feedback and Optimizes Journeys
     • Participates in post-project meetings to share and record lessons learned.
    • Consumes analytics dashboards (e.g. Adobe Analytics) for team-supported applications and identifies optimization opportunities based on data.
    • Uses customer feedback (e.g. Foresee comments, research results) to make recommendations on improving the customer experience.

     • Analyzes performance of assigned apps (e.g. completes user tasks) to identify opportunities to optimize the customer journey.
    • Collaborates with the research team to sponsor studies to test proposed updates to content and design.

Job Number: 2110127189
Job Location: Alpharetta, GA
Duration: 12 months
Input Date: 03/24/2021
Last Updated: 04/08/2021
Attention: Earl Sawyer
Address: 2154 N CENTER ST STE 405D
City, State: NORTH CHARLESTON, SC 29406
800 Phone: 866/224-2745

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