Job Listing Description

Client Service Coordinator-Software, Alpharetta, GA 30004

PDS Tech has an open position for a Client Service Coordinator-Software, Alpharetta, GA 30004. Contact Elisabeth Laspe for details. 314-669-8020
6 month contract with possible extensions. Must be a US Citizen or Green Card or EAD card.  No C2C

As part of the Client Services Operations team, this contract role is primarily responsible for assisting us in the preparation and migration activities to our new service management platform. You will collaborate with others and work independently on a variety of tasks to ensure a successful migration to the platform including testing, data validation, user education activities, and post-implementation support for our Client Services associates, to name a few.
About our Business:
The Client Services Operations team is a new and growing team within Bank Solutions Client Services. The primary focus is providing non-client facing support activities and tasks required to sustain the department and drive continuous improvements in service delivery. Functions within the Operations team include associate quality and knowledge development; service related notifications; business analytics, reporting and compliance adherence; and operational support of service platform components (phone, case management, and other tools/systems).

Essential Job Responsibilities:
Define, develop, review and execute test plans, test scenarios and test scripts based on software project specifications, as well as functional, process flow, and regression
Perform defect testing of production support or project issues corrected by the development team
Participate in regression testing of product features and functionalities as required
Participate in project walk thru meetings and learn/study upcoming changes to prepare in advance for changes and impact for testing, training and documentation purposes
Identify high impact areas of product quality and determine solutions for minimizing risk
Work collaboratively with project team members and cross-functional team to perform impact analysis and root cause analysis; remove team impediments and respond to QA, product and workflow design questions

Creative problem-solving and critical thinking ability, allowing you to identify solid solutions to challenging business issues
Assist in directing the software provider and enterprise project team regarding requirements and testing results
Regular communications with project leadership on status and/or results of tasks/assignments
Perform administrative functions including application configuration, user administration, account maintenance
Design and implement on-demand or scheduled reports and dashboards
Assist with creating and maintaining detailed user level documentation and/or Knowledge articles for all processes
Provide training to team members or cross functional team members when necessary
Provide support to end-users, managers and project leadership; liaise with enterprise project team as required
Must have a positive attitude and be a self-starter and willing to work independently
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications:
A Bachelor’s Degree in Business Administration, Computer Science or equivalent education in a related discipline is required.
2+ years of software industry experience, either as a business process analyst, software developer, QA analyst or related role
Ability to write detailed test plan, test scripts and document and track defects
Flexibility to adjust to rapidly changing requirements and schedules.
Ability to present ideas in business-like, user-friendly language
Ability to handle many assignments and issues at one time; and deal with items in a prioritized fashion
Experience working with remote teams
Strong team player yet able to work with minimum supervision

Preferred Qualifications:
Experience working on a Service Management platform with design, development, roll out and management of the platform
Fundamental understanding of Knowledge Management practices
Understanding of Agile project management processes

Change management training and experience
QA or other related certifications
Travel Required: 10% Travel Required
Job Number: 1710073892
Job Location: Alpharetta, GA
Duration: 6 months
Input Date: 10/18/2017
Attention: Elisabeth Laspe
City, State: GREEN BAY, WI 54303
Phone: 920/499-9943
800 Phone: 800/333-1389
Fax Phone: 920/499-9067
Website: [

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