Customer Material Specialist
The Customer Material Specialist is responsible for ensuring the loose equipment, customer property, technical publication manuals, ground/flight support equipment and amenities are complete and in order for the delivery to the customer. Assist the Customer Completion & Delivery team with the aircraft delivery process to ensure a positive, professional and pleasurable customer experience.
Principle Duties and Responsibilities:
Essential Functions: 1. Analyze approved Completion Package to understand loose equipment and other customer deliverable requirements. 2. Order, track and maintain an account of customer property, amenities, spare parts and material, and loose equipment to reduce/eliminate replacement costs. 3. Responsible to maintain organization and security of customer loose equipment storage area. 4. Act as the Liaison between Customer Completions & Delivery team and Technical Publications organization to ensure accurate content and on-time delivery of the Cabin Operating Manuals, Cabin Familiarization Video, Completion Center Maintenance Handbooks and other deliverable items. 5. Inspect and fit-check Crystal, China and Flatware (CCF) for each aircraft and ensure CCF are stored and loaded into the aircraft in a sanitary manner. 6. Prepare and load all loose equipment items into aircraft as directed by customer prior to departure. 7. Ship Loose Equipment (to include Customs declarations) to the customer in a timely manner post-delivery. 8. Ensure spare material/carpet includes proper burn certification documentation prior to shipping to customer. 9. Internal collaboration with Procurement, Materials and Stockroom associates to facilitate ordering loose equipment, amenities and spare parts. 10. Interface with other functional areas to support and formulate resolutions for issues relating to shortages, customer property and Work Change Request (WCR) requirements. 11. Maintain daily contact with Customer Completion & Delivery team, internal departments, customers and suppliers, when necessary, to exchange information, coordinate activities, and resolve problems encountered in daily operations.
Additional Functions: 1. Manage Customer Furnished Equipment (CFE) shipped in support of delivery. Perform other duties as assigned.
Education and Experience Requirements: