Job Listing Description

Desktop Support Specialist

Description:
Chipton Ross is seeking a IT Tech Specialist for an opening in Hawthorne, CA

Responsibilities
Provide local client IT support for the LA Region, primarily for Hawthorne, CA. Other sites are in Torrance, CA, and in El Segundo, CA.
Install hardware/software, perform hardware refreshes, and manage break-fix of hardware/software.
Receives detailed instructions on new deskside tasks and/or projects, little to no guidance on routine tasks.
Contributions generally require high attention to detail and can have impact on the organization.
Respond to all tickets assigned to the site's deskside support group and resolve issues efficiently and effectively
Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved
Record and track interactions with end-users and related activities in the service desk tool
Create Knowledge Base articles as repetitive issues arise

Provide site IT support encompassing:
o PC configuration and troubleshooting - OS, hardware, and software;
o PC maintenance/preventative maintenance;
o PC replacement (tech refresh)
o Network cabling activities, where applicable
o Printer installation, networking, configuration and troubleshooting;
o New user setup on Active Directory network;
o Support for client applications;
o Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support
o Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
o Maintain department loaner equipment and administer checkout process
o Review and record daily event logs
o Call software and hardware vendors to request service regarding defective products
o Support equipment used in conference rooms and auditorium
Provide IT support for all local systems/applications
Perform project work as directed
LA Regional Team
Be an essential part of the LA Region IT Team supporting multiple sites
Work closely with local site and with other team members using approved tools and reporting mechanisms to ensure that we follow the policies and procedures that have been put into place to ensure a safe, secure, updated computing environment

Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
" Associate's degree (A.S.) from two-year college or technical school in a related field or Information Technology certifications preferred and 3 years' experience in an Information Technology service & support role; OR
" High School diploma or equivalent required and at least 5 years of experience in an Information Technology service & support role; or equivalent combination of education and experience.
Computer Skills
" Detailed knowledge and intermediate understanding of the following technologies:
o Windows 10
o Active Directory
o Microsoft Office 2016, 365 (including Outlook, Teams, etc.)
o Current hardware
" Ability to learn and adapt to new technologies

Language Skills
" Clearly conveys and receives messages to meet the needs of all. This involves listening, interpreting and delivering verbal, non-verbal, written and electronic message.
" Displays communication that is professional, confident, courteous and concise.
" Regularly communicates with both internal and external customers and discusses issues that may arise with Manager.

Mathematical Skills
" Ability to perform basic addition, subtraction, multiplication and division

Reasoning Ability
" Solves routine and varied problems of minor to moderate complexity following detailed instructions, established procedures and processes.
" Limited degree of creativity and latitude is expected.

Work Schedule
M-F 1st Shift

 
Job Number: 195865
Job Location: Hawthorne, CA
Rate: $25 to $30.00 DOE
Duration: Direct
Input Date: 11/05/2021
Last Updated: 11/28/2021
Firm Name: CHIPTON ROSS
Attention: Rochelle Anderson
Address: 420 CULVER BLVD
City, State: PLAYA DEL REY, CA 90293
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: randerson@chiptonross.com
Website: www.chiptonross.com

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