Job Listing Description

Dispatch Associate

PDS Tech, Inc. is seeking a Dispatch Associate for an open position in Alpharetta, GA.
Duties include:

  • The Dispatch Associate is responsible for managing customer transportation needs on a daily basis.
  • He/She coordinates customer schedules with the carriers and tracks and traces loads in order to execute to the predetermined schedules.
  • The Dispatch Specialist also responds to special customer requests and adjusts carrier schedules as needed.
  • Reviews customer requests to accurately plan carrier schedules
  • Discuss customer needs with carriers to ensure they have sufficient information
  • Communicate adjustments to customer requests to ensure loads are accounted for and serviced in a timely manner
  • Review customer requests to confirm carriers have appropriate equipment
  • Assign loads to carriers to insure complete end to end service goals
  • Tracks and traces loads and professionally escalates exceptions (overdue pickups, transit or delivery) as needed to the carriers to execute to the schedule effectively and on time Proactively work with carriers to provide contingency solutions on at risk freight (i.e. work with Coyote or other partner carriers)
  • Proactively work with Hub / Feeder Operations and Corporate Transportation to develop contingency solutions on at risk freight
  • Proactively administer interchange agreements with contract partner carriers as a contingency effort to repower loads Promotes & Maintains Positive Customer Relationships Communicates customer transportation needs to carriers to ensure awareness of expectations
  • Responds to customer ad hoc pick-up requests to integrate into dispatch plans
  • Resolves customer issues in order to maintain long-term business relationships
  • Collaborates with solutions and account executives on changing needs
  • Assesses projected daily load counts (add and delete) with supervisor in order to respond to anticipated volume levels.
  • Escalates problems professionally and appropriately internally to Supervisor, Operations Management, Sales, Carrier Relations and other functions as needed to insure on time small package delivery service Documents and Analyzes Dispatch Information
  • Reviews and analyzes data (e.g., loads, pickup failures, delivery failures) to influence plans maximizing Dispatch results
  • Tracks modifications and changes (e.g., new customers, new locations, additional loads, etc.) to incorporate into future Dispatch plans
  • Checks customer reports weekly to assign an appropriate carrier coverage for fulfilling transportation needs
  • Completes reporting to communicate projected needs for the next shift General Requirements

  • The ideal candidate for Dispatch Associate II will have at least two years of customer service and/or dispatch experience in a transportation, distribution, order-fulfillment industry or related field.
  • The candidate will have good communication and organizational skills.
  • Intermediate Microsoft Office (Word, Excel and Outlook) skills Accurate and rapid data entry and retrieval Bachelor's Degree or Equivalent - Preferred

Job Number: 1710074137
Job Location: Alpharetta, GA
Duration: 12 months
Input Date: 10/20/2017
Attention: Rod Ira
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630

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