Job Listing Description

Complaint Investigation Engineer - IN

Chipton Ross is seeking a Complaint Investigation Engineer in Batesville, IN.

Job Summary:
Analyze design related complaints, evaluate product (component) returns, complete root cause analysis on returns, assess risk documentation, and write a technical investigation report.

- Analyze design related complaint codes (read the complaint codes and evaluate, research and combine like items)
- Complete engineering evaluation and root cause analysis on failed parts
- Complete engineering investigations, including risk management
- Write a technical report for the investigation
- Applies technical competencies in somewhat difficult situations
- Identifies technical problems and provides root cause analysis
- Shares technical knowledge with others in the team
- Generates detailed, high quality technical documentation
- Completes assigned tasks on time with minimal supervision
- Uses existing tools and best practices to report and track process metrics
- Ability to effectively communicate and interact with customers, team members, and various technical disciplines
o Informs others proactively about developments or issues that affect their work, and their ability to meet commitments
o Uses collaborative communication style to negotiate win-win outcomes
o Tends to be seen as original and value-added in brainstorming sessions
o Understand detail design drawings, schematics, specifications and bills of material (BOM's)
- This role does not have supervisory responsibility

- BS Degree in Engineering
- 2+ years of engineering experience, or comparable experience
- Basic knowledge of metals/plastics/welding/electronics/assembly
- Strong organizational and communication skills
- Proficient problem-solving skills
- Strong interpersonal skills with the ability to work collaboratively with others in a team environment
- Working knowledge of Microsoft Office (excel, word, databases)
- Experience in the medical device industry is preferred
- Experience working in cross functional teams consisting of discipline specific engineers, or comparable experience

- BS Degree in Engineering

- Full time

Job Number: 174040
Job Location: Batesville, IN
Rate: $29.41 to $44.12 DOE
Duration: 10 months
Input Date: 09/21/2018
Last Updated: 06/17/2019
Attention: Billy James
Address: 343 MAIN ST
City, State: EL SEGUNDO, CA 90245
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808

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