Job Listing Description

Service Contract Administrator/Inside Sales Rep - nc

Chipton Ross is seeking a Service Contract Administrator/Inside Sales Rep in Cary, NC.

Job Summary: Responsible for service contract renewals for the CWS portfolio. Serves as point for all customer inquiries related to service contracts and ensures solicitation of new contract renewals are executed and recorded. Additional responsibilities include acting on requests for quotes from customers as well as the sales organization, soliciting new service contract additions during renewal cycle, calculating all service contract fees, processing contract documents and invoice and/or credit requests as well as maintaining and updating applicable databases.

-Contact customers directly to explain the benefits of agreements to their business. Help drive new business throughout renewal cycle and grow number of agreements.
-Serve as a primary point of contact for external customers with respect to service contract issues, invoicing, coverage concerns, and related customer service issues. Ensure that accurate information is disseminated to the appropriate functional unit regarding service contracts and current agreements in place. Communicate customer (internal & external) issues/concerns to sales team as appropriate to facilitate.
-Utilize available resources and databases to identify customers who do not have executed service agreements and ensure technical support is clear on Fee-for-Service customers.
-Calculate pricing, discounts and special billing terms as required. Resolve disputes including, but not limited to, pricing and discount arrangements.
-Submit executed Agreement to Accounts Receivable for processing. Ensure that files and databases are updated and that each customer receives a fully executed copy of the agreement.
-Liaise with sales force, field project managers, and technical support to insure that customer databases are accurate. Identify and research discrepancies regarding all issues that impact revenue.
-Investigate, develop and recommend procedural efficiencies to enhance productivity, individually and within a team environment.
-Responsible for insuring that all non-compliant customers sign agreements
-Work with team on ad-hoc projects relating to outreach to customer base
-Acts as an influential member of the team, adapting personal behaviors to align with and support changes in the organization
-Other duties as assigned

-Experience with customer relationship management software
-Experienced with Microsoft Office Suite with strong MS Excel skills
-Ability to understand and navigate and report from a database
-Five (5) years' experience selling Healthcare IT products via phone (e.g.: inside sales experience)
-Operational knowledge of service contracts
-Must be detailed oriented and work is done correctly with high attention to quality
-Strives to exceed the expectations of internal and external customers
-Creates collaborative working relationships within workgroup
-Cultivate trusting relationships through Communication up, down and across the organization and with Customers
-Welcomes and considers diverse viewpoints when thinking through issues
-Seeks opportunities to acquire new knowledge, skills, and experiences
-Looks for opportunities to simplify work and confront unnecessary complexity
-Models and inspires high levels of integrity
-Must have very strong communication skills
-Must have strong negotiating skills
-Must have conflict resolution skills

-Bachelor's Degree

-Full time

Job Number: 172720
Job Location: Cary, NC
Rate: $22.39 to $24.63 DOE
Duration: 5 months
Input Date: 07/20/2018
Last Updated: 12/11/2018
Attention: Billy James
Address: 343 MAIN ST
City, State: EL SEGUNDO, CA 90245
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808

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