Job Listing Description

PC/Network Support 2

Description:
PDS Tech, Inc. is seeking a PC/Network Support Tech 2, in Salt Lake City, UT.
  • PC/Network Support Technician 2 the primary job responsibilities are provide support to the CM&PS Desktop SOW and ER work for all company based customers within the area.
  • Focus on exceptional customer satisfaction and maintaining a high level of metric performance.
  • Contributing to the overall SLA performance of the site based staff and Central team.
  • Provide assistance to Site Lead in developing reports and support documentation.
  • Follow all applicable procedures.
  • Knowledge and troubleshooting experience of Microsoft products (Outlook, Excel, Word etc). 
  • Experience with a ticketing system will be a plus. 
  • Worked on Desktop refreshes to Win 7 and Win 10 
  • Knowledge of VPN and wireless connectivity trouble shooting. 
  • Printer trouble shooting 
  • Knowledge of encryption and antivirus software (e.g. Sophos) 
  • Ability to multi-task. 
  • Ability to execute and interpret hardware diagnostics and network troubleshooting 
  • Remotely Assist Customers by troubleshooting and resolving problems 
  • Team Player 

  • ‚ÄčAssociate Degree in CIS preferred.
  • A+ Certification required.
  • Certifications in HP and Dell preferred.
  • Travel will be requested if needed.

 
Job Number: 1810090916
Job Location: Salt Lake City, UT
Duration: 12 months
Input Date: 12/04/2018
Firm Name: PDS TECHNICAL SERVICES
Attention: Bob Baba
Address: 300 E JOHN CARPENTER FWY STE 700
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i50000002exrWAAQ&URLSource=cjhunter

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