Job Listing Description

Inbound Customer Service logistics -SAP

Description:
PDS Tech Inc. is seeking a Technical Support Specialist, in Golden Valley, MN.

Summary:
• Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues 

• Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements 

• Understand SAP’s functionality and be able to maneuver through the system efficiently 

• Champion’s process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations 

• Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements.

Some of these tasks include: 

  • Managing offsite inventory. 
  • Planning/managing orders required for production lines. 
  • Placing purchase orders with suppliers. 
  • Perform manual shipping/invoicing transactions within SAP. 
  • Understanding and enforcing software license agreements as well as enforcing legal restrictions. 

• High school diploma or GED 

• Minimum of 1-2 years of customer service experience in an inbound call center 

• 6 months of SAP experience within the past 5 years 

• Proficient skills in Microsoft Word, Excel and Outlook 

ADDITIONAL QUALIFICATIONS: 

• BS in Business, or related degree preferred
 
Job Number: 1810095748
Job Location: Minneapolis, MN
Duration: 3 months
Input Date: 12/06/2018
Last Updated: 12/13/2018
Firm Name: PDS TECHNICAL SERVICES
Attention: Alex Ysassi
Address: 3201 CHERRY RIDGE DR STE A103
City, State: SAN ANTONIO, TX 78230-4824
Phone: 210/524-1496
800 Phone: 866/570-1503
Email: cecjsanantonio@pdstech.com
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T000002r1QpQAI&URLSource=cjhunter

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