Job Listing Description

Help Desk Analyst, Alpharetta GA 30004

PDS Tech Inc has open  positions for a Help Desk Analyst, Alpharetta GA 30004.  Contact  Elisabeth Laspe for details. 314-669-8020
6 month contract with possible extensions. Must be a US Citizen or Green Card Holder to qualify. 

 Shift 8:00 AM to 6:00 PM 
This position is a technical position  for Application monitoring Level 1 with experience of 2-5 years and in banking domain preferably.

Job Description/Skills:
Provide excellent services through phone to IT users for basic end user related hardware’s and software’s, desktop related LAN network systems.
• Configuration and resetting the network access accounts whenever required.
• Configuration & management of switches, routers and firewalls.
• Troubleshooting issue for Workstations and Servers.
• Patching of Servers and workstations.
• Monitoring of Servers, workstations, printers, UPS, etc.
• Installation of new software’s.

• Processing software’s and hardware’s by coordinating user setups, installations and upgrades.
• Windows 7/Vista/XP/98, Server 2012/2008/2003
• Excel, Word, PowerPoint, Access, Publisher
• LAN/WAN, TCP/IP, Active Directory, Group Policy, DNS, DHCP, VPN, RRAS
• Firewall and Proxy Server configuration, Antivirus applications, Disaster Recovery and Remote Management, Fault Tolerance tools, Network Hardening, ISA Server configuration, Some ASA Configuration




Required Qualifications:
• Strong troubleshooting and analytical thinking skills.
• Able to adapt to change in deadlines and changes in the nature of assignments.
• Capable of clear and direct communication with peers and management
• Ability to navigate a large organization and to influence others beyond their direct authority
• Able to manage assignments and meet deadlines with minimal supervision, while recognizing the need for a high degree of accuracy and quality
Preferred Qualifications:

Dedication to providing value to customers
• The ability to deliver a task regardless of hurdles encountered
• Have self-motivation and be a self-starter
• Great communication and organization skills

Job Number: 1810091994
Job Location: Alpharetta, GA
Duration: 6 months
Input Date: 11/08/2018
Last Updated: 12/14/2018
Attention: Elisabeth Laspe
Address: 1215 FERN RIDGE PKWY STE 231
City, State: ST LOUIS, MO 63141
Phone: 314/628-9143
800 Phone: 800/472-3737
Fax Phone: 314/628-9485

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