Job Listing Description

Customer Service Representative - MA

Description:
Chipton-Ross is seeking a Customer Service Representative for an opening in Tewksbury, MA.

RESPONSIBILITIES:
" Respond positively to and expeditiously process all incoming telephone inquiries and orders.
" Adhere to SOP's and departmental training guidelines.
" Follow established service quality standards and meet established telephone order processing time standards (talk time, after call work, order accuracy etc.)
" Assess individual customer requirements and direct activities to appropriate departments.
" Utilize sales order entry system, catalogs, price lists and sales aids to provide accurate information to customers, including interpreting quotes and promotions and credit policies.
" Provide required documentation related to each particular order to meet shipping schedules (i.e. material safety data sheets, certificates of analysis, custom orders etc.).
" Maintain daily sales order log, reports, and other records; provide reports and logs as required.
" Must have the ability to identify and solve problems and to multi-task under deadline.
" Responding quickly and professionally to all customer inquiries, including pricing, availability, order status, shipping details, etc.
" May be required to perform other related duties as required and/or assigned.

REQUIRED EXPERIENCE:
One year's experience with customer service or related field.
" Excellent written and oral communication skills are required.
" Experience working on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations.
" Must demonstrate working knowledge of personal computer applications such as Oracle JD Edwards Enterprise One Software, SAP Software, Microsoft Word, Excel and PowerPoint.
" This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a computer monitor.
" The use of voice is required for a significant portion of the day. Most of the other physical demands are typical with those associated with an office environment.
" Excellent written and oral communication skills are required.
" Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers as well the ability to handle confidential and/or proprietary information.
" Accuracy is required in performing all functions of this position.
" Initiative and organization skills are extremely valuable to ensure good customer service.
" Job encounters recurring and routine work situations with occasional variations from the norm.
" Must be flexible with hours worked to support department hours 8-8, Monday through Friday. Some Holiday work may be required.

EDUCATION:
Accredited High School Diploma/GED

WORK HOURS:
1st Shift
Full-Time

 
Job Number: 175008
Job Location: Tewksbury, MA
Rate: Up to $15.00 DOE
Duration: 11 Months
Input Date: 11/09/2018
Last Updated: 12/11/2018
Firm Name: CHIPTON ROSS
Attention: Robert Davis
Address: 343 MAIN ST
City, State: EL SEGUNDO, CA 90245
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: rdavis@chiptonross.com
Website: www.chiptonross.com

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