Job Listing Description

Collaboration Systems Engineer

Description:
PDS Tech Inc. is seeking a Collaboration Systems Engineer, in Menlo Park, CA.

Summary:
  • Act as administrator for collaboration tools including but not limited to Office 365, Google Docs, SharePoint, Dropbox, Box and Quip. 
  • Manage escalations pertaining to collaboration tools; work with our internal teams such as Security, Infrastructure and Corp Network teams to find solutions to user issues.
  • Collaborate with 3rd party collaboration providers and directly with our users to solve escalations and guide them through best use of the product. 
  • Identify trends in issues, investigate best solution with providers and communicate to our helpdesk team and directly to users. 
  • Help migrate users out of declining services by finding alternative solutions, communicating and helping users with the migration process. 
  • Help drive adoption of new services by communicating benefits to users, monitoring usage and optimizing user experience. 
  • Monitor, maintain and look for opportunities to optimize and improve systems both for users and for admins/governance teams. 
  • Develop internal tools (programs, scripts, platforms). 

Prerequisites:
  • Prior experience in Google Apps Administration in an Enterprise organization (1000 users or more). 
  • Experience in MS technologies such as O365 or SharePoint a plus. 
  • 5+ years working across IT/Infra organizations, working with end users. 
  • Good understanding of corporate network, SaaS security and Single Sign On (SSO). 
  • Strong user centric approach, able to work with users to find best solutions to problem and architect team information effectively.  
  • Experience in migration off SaaS services is a plus. 
  • Self-starter with a can do attitude. 
  • Strong written communication and great interpersonal skills. 
  • Experience in analyzing data using Excel, Tableau to inform decisions.

Education:    

  • BS in Computer Science, Business Systems or related field.

Required Skills:

  • COLLABORATION SYSTEMS
  • ENGINEER
  • SAAS
  • SECURITY
  • SELF-STARTER

Additional:

  • SHAREPOINT
  • SYSTEMS ENGINEER
  • DEPLOYMENT
  • EXCEL
  • GOVERNANCE
  • HELPDESK
  • MICROSOFT EXCEL
  • MICROSOFT SHAREPOINT
  • SINGLE SIGN ON
  • SOFTWARE AS A SERVICE
  • SSO
  • TABLEAU
  • TABLEAU SOFTWARE

 
Job Number: 1810094418
Job Location: Menlo Park, CA
Duration: 12 months
Input Date: 12/05/2018
Firm Name: PDS TECHNICAL SERVICES
Attention: Eren Polanco
Address: 300 E JOHN CARPENTER FWY STE 700
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T000002qwnsQAA&URLSource=cjhunter

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