Job Listing Description

Project Manager - Cleartouch Migration

Project Manager - Cleartouch Migration
Manages and directs delivery of large scale and complex technology projects involving Cleartouch moves, transformation of infrastructure and consolidation related projects for the Bank Solutions Organization. Will lead a project team in a Matrix environment consisting of resources and partners from across business operations, application, and DC infrastructure to create and execute the project plan. Responsible for build out of mission critical applications in the go-forward Data Center and executing the migration of clients from current products to future state.

• Provides Project Oversight and Management for multiple projects as assigned.
• Coordinate strategic planning sessions with all teams and management to determine the scope and objectives of each project
• Develop robust project plan to migrate existing clients from current product to future state product. Gather data to support business plan and identify all dependencies. Set Parameters to determine types of clients to be included in Client Migration groups. Establish Parameters for items and strategy around client Mock tests
• Conduct working sessions to gather and document requirements and design for the applications and environments
• Be able to act as a Business Analyst to complete required analysis to be able to successfully plan and manage the required deliverables in planning for the data center move
• Manages status meetings with teams to ensure on-time delivery and mitigation.
• Identify, track and prioritize issue, risks and action plans and modify the plan as necessary based on changing priorities. Engages Stakeholders to resolve complex business problems affecting Project successes.
• Oversight of managing the tasks clients will need to perform so it is understood by teams working with clients. (i.e.: IP Changes, Third Party impacts)
• Intermediary between FTS (DC Infrastructure team), application operational owners and Client Services
• Works with Implementations, Support, Product Management and Development internally to ensure client priority and issues are addressed in a timely fashion (and balanced with the needs of other clients).
• Dynamically adjusts plans as necessary to ensure successful loads of client data and software builds to address identified issues.
• Participates during Conversion weekend activities and shares leadership role and Project Plan execution with Implementation Project Manager and FTS.
• Work closely with Support Management to prepare for and facilitate the hand off to regular Support.
• Communicates progress, expectations or escalates problems to Fiserv’s management for awareness and/or resolution.
• Maintains involvement in determining training gaps and business needs throughout the transition support period to determine the best use of the transition team resources.
• Provides Leadership, Accountability and Ownership for all aspects of the Project Lifecycle.
• Operates at all levels of an organization (and outside the organization when applicable) to achieve Project goals.
• Ensure all partners including FTS and Client Services are held accountable for providing the agreed upon level of support needed to execute on time and deliver the committed scope
• Create project level communication plans
• Work with operations and client teams to create robust application level test plans
• Work with technical and operational resources to create detailed playbooks and roll-back plans for critical changes and migration events
• Maintain version-controlled project documentation
• 7+ plus years of previous project management and IT skills working on data center and product migrations, strategic initiatives for product and infrastructure transformation.
• Strong experience and proven track record of delivery leading large/complex projects from beginning to end while considering strategic goals and plans and keeping customer focus.
• Strong technical acumen, knowledgeable in the areas of Data Center and cloud infrastructures as well as platform operations and/or Dev/Ops
• Ability to work effectively in both Agile and Waterfall methodologies incorporating a hybrid approach when needed
• Ability to drive team to accomplish tasks and goals effectively while removing roadblocks
• Ability to come up to speed quickly and operate in a complex, kinetic environment
• Bachelor’s degree required,
• Project Management professional (PMP) Certification preferred
• Agile experience (has worked in an Agile role or in an Agile organization)
• Banking experience preferred.
• Proficient with Microsoft Office applications (Project, Word, Excel, PowerPoint, Visio)
• Experience with the latest technology stacks and services, including cloud architecture, containerization and automated deployment tools
• Expert level MS Project user
• Experience with Jira and Confluence or comparable applications
• Exceptional communication and presentation skills to all levels of company including executive management team
• Ability to build relationships with and influence other functional areas. Ability to operate independently with some guidance by management
• Ability to plan and conduct assignments with minimal supervisions and review
• Well-developed negotiation skills
• Strong organization and time management skills, operates independently with minimal guidance
• Strong interpersonal (soft) skills
Will require some weekend and off hour shifts to support migration activities.
Job Number: 2110123900
Job Location: Alpharetta, GA
Duration: 12 months
Input Date: 03/29/2021
Last Updated: 04/19/2021
Attention: Kate Burby
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630

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