Job Listing Description

IT Helpdesk Support

Description:

NOTE: 6 Months Contract-To-Hire

REPORTS TO:
Supervisor, Helpdesk and User Support
BASIC FUNCTION:
Resolves moderate to complex end-user calls and installs, modifies, and repairs desktop and laptop computer hardware and software systems under general supervision.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES: (functions considered essential as defined by ADA)
• Provides Tier 1 helpdesk support to end-users
• Receives and responds to user requests, providing users with technical support and resolving routine problems
• Receives and escalates, as needed, all levels of technical questions from users
• Documents all user requests and enters status data from user calls into the Help Desk application; assists with regular reports
• Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request
• Installs software, hardware, and peripheral components
• Maintains desktop hardware and peripherals inventory within the asset management system
• Installs, maintains, coordinates telecommunications and server hardware installation and configuration under close supervision
• Maintains physical security and logical security accounts for assigned systems
• Monitors and resolves entry-level issues relating to systems, network, and security
• Performs entry-level remedial actions to correct problems
 Writes clear, concise, and accurate procedural documentation
 Provides basic training to users on new company-provided product releases and new products
 Relocates technical equipment to and from an assigned location

Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.



EXPERIENCE:
Two years of helpdesk or desktop technician experience is preferred

EDUCATIONAL LEVEL:
A minimum of a High School Diploma or equivalent is required.

REQUIRED SKILLS:
Intermediate-level computer skills, decision-making, analytical, problem solving and interpersonal skills. Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication.

PREFERRED SKILLS:
Special training in A+ and Network + or MCDST, MCP, and HDI are preferred.


 
Job Number: 1910098739
Job Location: Dallas, TX
Duration: 6 months
Input Date: 02/25/2019
Last Updated: 03/22/2019
Firm Name: PDS TECHNICAL SERVICES
Attention: Amy Kloeppinger
Address: 300 E JOHN CARPENTER FWY STE 700
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T000002jTvyQAE&URLSource=cjhunter

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