Job Listing Description

Desktop Support

PDS Tech, Inc. is seeking Desktop Support in Center, WV.

  • Tier I and Tier II user support and problem solving 
  • Performs troubleshooting and root cause analysis to quickly recover from service interruptions and prevent recurring issues. 
  • Installs, configures and maintains computer hardware, peripherals and applications consistent with IT standards and processes. 
  • Works with other IT team members to develop technical design of desktop/laptop technologies, and coordinates and implements desktop related projects as required. 
  • Performs system or network administrative functions back-up activities. 
  • Uses Help Desk/Tracking System to document issues and resolutions. 
  • Establishes strong working relationships with vendors and other infrastructure and security support teams to collaborate and adhere with standards across the enterprise. 
  • Develops/maintains support document for use by all levels of support personnel as well as end-user documentation. 
  • Maintains hardware/software inventory and ensures licensing compliance. 
  • Provides off hour on-call support when required. 
  • Perform monthly maintenance on unclassified systems including install Microsoft patches, Anti-Virus and perform system/baseline audits. 
  • Active Directory administration (Permissions, domain adds/edits). 
  • Server administration. 
  • Network trouble-shooting (check ports, patch-thru’s, basic port-config).

Job Number: 1810095723
Job Location: Keyser, WV
Duration: 6 months
Input Date: 03/14/2019
Attention: Alex Lieberman
Address: 1839 S ALMA SCHOOL RD STE 250
City, State: MESA, AZ 85210
Phone: 480/929-9922
800 Phone: 800/657-0997
Fax Phone: 480/929-9779

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