Job Listing Description

Customer Care Rep

Various shifts within the time period. Each Contractor will work 4, 10-hour, days with either Sat-Mon or Fri-Sun OFF.

Position Summary:

The Customer Care Associate is responsible for ensuring all customer needs and expectations are met. They are expected to manage orders throughout each day by working with Planners, Demand Management, and the distribution centers to make sure orders ship per customer requirements. This position is critical to the growth of business for Client and the individual filling this role must go above and beyond to help differentiate Client from its competition.

Tasks and Responsibilities:

• Systems Support — Prepare orders for customers daily while answering requests via the telephone and email.

• Systems Growth — Work to meet electronic ordering growth initiatives.

• SAP Applications — Understand SAP advanced features and be able to troubleshoot issues as they arise.

• Change Agent — Look for ways to improve CC processes. Drive initiation and follow through to implementation.

• Work on assignments that are more complex in nature requiring judgment and initiative to be applied. Some of those things include:

o Managing offsite inventory

o Planning/managing orders required for production lines

o Placing purchase orders with suppliers

o Perform manual shipping/invoicing transactions within SAP

o Understanding and enforcing software license agreements as well as enforcing legal restrictions.

Basic Qualifications:

• High school diploma

• Minimum of 1-2 years of related experience

• Proficient skills in Microsoft Word, Excel and Outlook

Additional Qualifications:

• BS in Business, or related degree preferred.

• Minimum of 1-2 years of Oracle/SAP experience preferred

• Demonstrated leadership of program/s
Job Number: 18-32762
Job Location: Golden Valley, MN
Rate: 22.0USD/Hour
Per Diem: --
Overtime: --
Duration: 2019-02-26 00:00:00.0
Start Date: 2018-08-27 00:00:00.0
Input Date: 08/07/2018
Last Updated: 09/11/2018
Attention: Ashley Welch
Address: 101 COMMERCE ST STE 3001
City, State: LAKE MARY, FL 32746
Phone: 407/710-8000
Fax Phone: 407/710-8001

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