Job Listing Description

Customer Support Engineer

Description:

PDS Tech is seeking Customer Support Engineers for the Service Engineering Group, Regional Jet Program.
These positions are located in Seattle, Washington, USA.

The main scope of work (SoW) is to identify the technical requirement and the development of technical publications source data for aircraft manuals including the Aircraft Maintenance Manual (AMM) and the System Schematic Manual (SSM)/AIPC/SSM/WDM/etc. for the Regional Jet based on engineering data and technical information.
This role will require researching and collecting the necessary engineering information from various technical/certification documents and drawing systems to draft the maintenance documents.
If requested, the specialist will also perform other duties related to validation of the SSM / AMM and other maintenance manuals on the airplane.

Development of the SSM Source Information.


The SSM will describe and summarize the function of systems and sub-systems, and depict the major signal flows within the system.
The CSE will select and draft the necessary technical information for an aircraft maintenance technician at airline customer to understand the aircraft system operation and perform the necessary maintenance procedure.

This activity includes but not limited to, summarizing and depicting the information below by ATA system:

  1. Within system equipment, major signal processing is packaged by unit and arranged in correct order. Content of processing should be described in simple and easily-understood way.
  2. Major function/role of each system and sub-system equipment
  3. Major output signals from each system
  4. Major input signals for each system
  5. Path from input signal thru system equipment to output signal
  6. Logic/criteria for detecting failure in each system
  7. Conditions to detect failure by simple Boolean expression
  8. Simple signal route of detecting failure to flight deck
  9. Simple signal route of detecting failure to Central Maintenance System (CMS)
  10. Fault messages detected in CMS
  11. Indication in flight deck to show failure detected in EICAS.

 Development of the AMM Source Information.
The AMM will provide procedures for operation and system tests in the correct technical order with consideration for safety condition and other pre-conditions. Test criteria will be defined to judge the test result.
The CSE will select and draft the necessary technical information for an aircraft maintenance technician at airline customer to perform operation and system testing using the procedure described.

This activity includes but not limited to, summarizing and depicting the information below by ATA system:

  1. Tool and supplies selection
  2. System conditions required for safety
  3. System conditions required for test
  4. Airplane conditions required for test
  5. Arranging check items and test articles in the correct test order
  6. Determine the pass/fail criteria (go/no go) for the test.

 Other Tasks
Other tasks related to the development and validation of technical publications may be assigned. This may include but not limited to, assisting other groups/teams in performing on-object validation of SSM /AMM and other maintenance manuals information.
Education/Experience/Skills:
  1. Bachelor’s Degree in a technical related field (aeronautical, mechanical, electronic, etc.)
  2. 2+ years of airline working experience as maintenance support engineer. OR,
  3. 2+ years of aircraft manufacturer working experience as a design/sustaining or modification engineer. OR,
  4. Aircraft Maintenance Engineer License (AME, XXX, XXX, etc.), and 10+ years of aircraft manufacturer or airline working experience as maintenance support engineer.
  5. Read, understand, and interpret technical specifications, drawings, and schematic diagrams.

 
Job Number: 1610061457
Job Location: Seattle, WA
Duration: 24 months
Input Date: 12/19/2016
Firm Name: PDS TECHNICAL SERVICES
Attention: Chad Dunavant
Address: 300 E JOHN CARPENTER FWY STE 700
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630
Website: https://pdsjobs.force.com/candidates/job_detail_logged_in?id=a1i50000002G2Hl&URLSource=cjhunter

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