Job Listing Description

Fire Protection Oper Spec B Mesa, AZ

Job Title: Fire Protection Oper Spec B
Duration: 12 Months (With possibility of extension)
Location: Mesa, AZ
Shift: 7:00 AM to 3:00 PM (1st Shift)

Job Responsibilities:
• Qualified candidates will be responsible for answering and entering emergency calls while simultaneously dispatching for and monitoring multiple fire and security radio channels with moderate to high volume radio traffic.
• Will be responsible for providing approved Pre-Arrival Instructions according to policies and procedures.
• Candidate will be responsible for making required and requested notifications.
• The dispatcher candidate will be professional and courteous with all customer interactions in person, on the telephone and on the radio.

• Demonstrated ability to multitask efficiently is crucial to effectively perform the minimum requirements of this position.
• Applicants must possess ability to hear and understand multiple sound sources while simultaneously and accurately documenting information in CAD. Further, candidates must possess ability to receive and communicate information accurately to and from multiple sources while multitasking.
• Possess a high degree of emotional self-control and maintain composure to facilitate performance under stressful situations in a collaborative team environment.
• Willing to take ownership or actions and mistakes.
• Accept and implement constructive criticism and feedback.
• Demonstrable measurable progress and improvement throughout the duration of the training program.
• Perform in a team environment.
• 1+ years of experience working as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security + Fire Protection.
• 1+ years of experience multi-tasking and working in a team environment
• Proficient utilizing the Microsoft Office Suite.

• Top 3-5 technical/software skills needed to perform this role/job: Must have experience with Microsoft Office Suite.
• Must have keyboarding skills at a minimum of 35 WPM.
• Public Safety Answering Point (PSAP) is preferred.
• Successfully completing training is a contingency for this assignment.

Education / Experience:
• Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate).

Additional Comments:
• Dispatch center operates 24x7x365 and the candidate must be willing to work variable shifts, nights, weekends, holidays and overtime.
Job Number: 23-01819
Job Location: Mesa, AZ
Duration: 12 Months
Start Date: 02/10/2023
Input Date: 01/17/2023
Last Updated: 01/24/2023
Attention: Rahul Bhatt
Address: 1025 BOYCE RD
City, State: PITTSBURGH, PA 15241
Phone: 412/835-2700

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