Job Listing Description

Help Desk Support (Representative)

Description:
PDS Tech, Inc. is seeking a Help Desk Support, in Salem, OR.

Summary:
  • Provide electronic product and application end users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues. 
  • Provide technical support via telephone, and/or email to end users and administrators of products and systems in a timely and effective manner, while projecting a courteous and professional image. 
  • Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications. Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department. 
  • Meet call handling, volume and productivity goals in an inbound call center environment.

Additional Job Details: 
  • Minimum of one year of customer service/call center/help desk experience.
  • Must be able to work weekends and evenings.
  • You must be willing to work out of an office in Salem, Oregon.
  • Excellent listening skills and ability to assess and respond to customers’ needs.
  • Must be able to effectively communicate with customers via telephone.
  • Detail-oriented with the ability to keep accurate records of communication with customers.
  • Ability to rapidly learn and assimilate new technologies.

 
Job Number: 1910104446
Job Location: Salem, OR
Duration: 6 months
Input Date: 08/08/2019
Firm Name: PDS TECHNICAL SERVICES
Attention: Roger Greco
Address: 50 FOUNDERS PLAZA STE 304
City, State: EAST HARTFORD, CT 06108
Phone: 860/289-2643
800 Phone: 866/636-4723
Fax Phone: 800/556-5284
Email: northeastjobs@pdstech.com
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T000003GTdZQAW&URLSource=cjhunter

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