Job Listing Description

Claims Administrator

PDS Tech is hiring a Claims Administrator for Greensboro, NC!

You will be in frequent contact with domestic and international customers, dealers and service centers to review and adjudicate customer claims, ensure timely resolution of issues, and administer monthly invoicing for aftermarket programs. You will work closely with other teams within Honda Customer Service to ensure customer satisfaction and support company objectives.

  • Review and adjudicate customer warranty and program claims in accordance with contract coverage and policies.
  • Make authorized financial decisions and credit assessments in accordance with company policies.
  • Collect, document, and evaluate claim data to build and update the labor catalog.
  • Support internal teams by building requested reports using claim and aircraft utilization data.
  • Assist customers in accessing the web portal to file claims, report aircraft and engine usage, and navigate maintenance manuals.
  • Assist customers with understanding warranty and aftermarket program coverage.
  • Facilitate program invoicing and work closely with Finance.
  • Provide feedback and ideas for system improvements; assist with testing of system updates and new features.

  • You have 3+ years of experience in Customer Service and an Associate’s degree or a minimum of 5+ years related experience.
  • Multilingual skills, parts catalog/blueprint review experience, SAP experience, and knowledge of the aviation industry and aircraft parts terminology are strongly preferred but not required.
  • You have a background in preparing, analyzing, and administering contracts.
  • You enjoy working in a team environment with taking ownership of specific tasks in support of company goals and success.


Job Number: 2110129859
Job Location: Greensboro, NC
Duration: 12 months
Input Date: 09/13/2021
Last Updated: 11/29/2021
Attention: Jack Beard
Address: 900 CIRCLE 75 PKWY SE STE 600
City, State: ATLANTA, GA 30339
800 Phone: 866/224-2745

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