Job Listing Description

Customer Service Representative

PDS Tech, Inc. is seeking Dealer Resolution Representative in Rancine, WI.


  • The Dealer Sales Support Rep position will support the NH and Case IH brand dealer networks and field-based employees as a member of the Commercial Operations team.
  • It is a great opportunity to learn the product, dealers, and business processes from the ground up.
  • ***Must have a sales background and computer background. Many of the candidates that come in are more customer support and that is very different then what the dealer support position offers.
  • The ideal candidate will bring an ability to use a wide range of procedures, data sources, and computer applications to analyze situations and determine what action should be taken within limits of standard practice.
  • As the Dealer Sales Support Rep you will:
  • Field dealer inquiries via phone or email to find timely, effective resolutions on any number of topics.
  • Vehicle Status.
  • Order Management.
  • Information Requests.
  • Discount Authorizations.
  • Business System Assistance.
  • Company Inventory Diversions.
  • Shortages, Damages, and Returns.
  • And many more intricacies of our business.
  • Work collaboratively with other internal business segments.

Required Qualifications:
  • Bachelor's Degree.
  • At least 1 year of Professional Experience.
  • Excellent Written and Oral English Language Skills.

The preferred candidate will have:

  • Customer Service Experience.
  • Demonstrates strong work ethics, and time management skills.
  • Detail Oriented with the ability to adapt to changing work priority.
  • Business to Business (Dealer) Support Experience.
  • Industrial Equipment or Agricultural Experience.
  • Microsoft Office Knowledge/experience, SAP and Microsoft Dynamics.

Job Number: 1910107314
Job Location: Racine, WI
Duration: 6 months
Input Date: 10/04/2019
Last Updated: 10/14/2019
Attention: Sherrita Davis
Address: 50 FOUNDERS PLAZA STE 304
City, State: EAST HARTFORD, CT 06108
Phone: 860/289-2643
800 Phone: 866/636-4723
Fax Phone: 800/556-5284

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