Job Listing Description

Facility Customer Service & AV Support Technician

Be a part of a fortune 500 Combat Systems group and a global leader in the design, development, production, support and enhancement of tracked and wheeled military vehicles. Our client has a 70 year defense heritage of providing a full spectrum of high quality, technically superior, high value products and services to the United States and its Allies. Their employees are dedicated to making the Company the World’s preferred supplier of land vehicles and weapons systems.

If you take pride in your work, want a challenge that inspires your best ideas, and enjoy being part of a winning team, this is the place for you.

Facility Customer Service & AV Support Technician
(U.S. Citizenship Required*)
Sterling Heights, MI

• Onsite assistance only; responsible for collaborating with various internal and external personnel to deliver an array of customer service focusing on meeting/event planning, equipment integration and installation assistance in conference rooms.
• Maintain a working relationship with co-workers, customers, and vendors
• Understand the complex needs of different events, and diverse clients
• Plan and coordinate event aspects
• Actively engaged in facility events including problem-solving, welcoming guests, event set-up, communicating with staff, organizing vendors, and handling take-down.
• Communicate with team to create effective communications (signs, maps, agendas, emails, etc) for each event
• Anticipate, planning and prevention for possible different scenarios and IT errors
• Work with AV supplier for repair/replacement services, researching alternative cost-effective options
• Operate and test daily functionality of all AV and integrated conference rooms
• Understand and diagram AV equipment and inputs/outputs
• Train co-workers to use equipment and identify/correct minor problems
• Perform routine testing and problem diagnosis for Skype/audio conferencing, microphones, speakers, amplifiers; LED/LCD/Plasma Displays
• Perform preventative maintenance to resolve problem or identify resolution
• Troubleshoot AV/V problems on-the-spot (as required) as well as non-critical situations
• Assist with all company meetings/functions
• Assist with the use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (Crestron) operations
• Interact with help desk and AV supplier
• Coordinate with host/co-workers to determine AV basic infrastructure requirements for any new conference room or media needs or design
• Daily system testing to ensure equipment and room functionality
• Develop a rolling wave of equipment replacement/service
• Ensure all AV spaces are presentable for use
• Assist with some Engineering software projects, as needed
• Other duties assigned

• Effective communication and interaction with employees, customers, guests, suppliers, and colleagues and the ability to work effectively with all levels of the organization
• Strong and courteous communication skills with a strong willingness to solve problems
• Able to test equipment and perform basic troubleshooting
• Able to work and think independently and ensuring to meet deadlines
• Basic computer knowledge and
• Knowledge of basic signal flow for audio, video and control
• Able to balance multiple tasks with changing priorities
• Able to be on time and plan schedule to meet facility requirements
• Strong organizational skills and excellent attention to detail
• Must be able to lift and/or move up to 60 pounds and be able to work in small spaces and on uneven surfaces. Frequently required to talk or hear. Frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• Excellent and courteous communication and interpersonal skills, both verbal and written
• Demonstrated customer service focus

*U.S. Citizenship is required by law, regulation, executive order, or government contract.

Education and Experience:
• High School Diploma or equivalent required
• Demonstrated working knowledge of AV practices and procedures
• Videoconferencing experience including operation, call set-up and equipment
• Demonstrated AV Control experience including Crestron and Extron
• Experience and knowledge of web conferencing tools such as Skype for Business a plus

Conditions of Employment:
Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation which may include education, criminal and work history verifications.

About Our Company:
Moseley Technical Services, Inc. is dedicated to providing our clients with a high standard of quality products and services. For two decades, our reputation has been built on this dedication and the long-term relationships developed with some of the most prestigious companies in the aerospace and defense industries. These business relationships give you the opportunities to not only find a job but to find one you can value and enjoy. We will be dedicated to you and to making your career a success.

Accepted applicants will have the opportunity to be eligible for benefits, including medical and supplemental insurance and a 401K. Appreciation and gratitude for employees is a hallmark of organizations with low turnover.

Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.

Join a team that values your experience!
Job Number: 2019-9019
Job Location: Sterling Heights, MI
Input Date: 07/01/2019
Address: 7500 S MEMORIAL PKWY STE 215-R
City, State: HUNTSVILLE, AL 35802
Phone: 256/880-0446
Fax Phone: 256/880-0936

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