Job Listing Description

Customer Service--Client Credit Dispute

Description:
THIS IS A 6 MONTH CONTRACT POSITION!!

The Credit Dispute Rep handle’s a caseload of Merchant disputes. Corresponding with the customers (merchants, banks, credit card companies, and possibly the customer) via mail and phone, determining dispute rights, and filing disputes through various online systems. Position uses multiple systems to research, analyze, document and close fraudulent cases.


Duties:
• Credit / Debit card dispute resolution
• Ability to leverage research tools to execute sound decisions
• Customer support, data entry, inbound / outbound call center coverage
• Fraud and Chargeback investigation
• Quality control of the support areas
• Other duties as assigned
 
Skill Requirements:
• Customer dispute resolution and call center experience a plus
• Proficient / Advanced skills using a PC and business office software (Microsoft Word, Excel, Outlook)
• Strong analytical skills
• Confident, independent decision maker
• Investigative Skills
• Ability to accurately communicate decision processes
• Able to negotiate with and handle sometimes difficult customers (able to deflect, disarm, and diffuse any verbal conflicts) with poise and professionalism
• PCI (Payment Card Industry) background a plus

 
 
Job Number: 2010111604
Job Location: Pittsburgh, PA
Duration: 6 months
Input Date: 02/05/2020
Last Updated: 04/03/2020
Firm Name: PDS TECHNICAL SERVICES
Attention: Karen Reno
Address: 300 E JOHN CARPENTER FWY STE 700
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T000002fjClQAI&URLSource=cjhunter

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