Job Listing Description

Quality Technician

PDS Tech is seeking a Quality Technician, in Pittsford, NY.


  • Work directly with OAAP Partner developers and/or other product representative on the test design and specification of features being implemented into LenelS2’s product.
  • Critically think about how customers will interact with the software being tested, execute test scenarios based on expected customer use in order to identify issues, listing action items, and opening avenues of discussion with Partners and Developers to drive issues to conclusion.
  • Develop and execute thorough test plans in a timely and efficient manner for specific areas where partner product utilizes LenelS2’s product.
  • Write easy-to-understand test case steps and expected result descriptions.
  • Manage diverse product and partner situations effectively.
  • Interact with all related departments, QA, Development, Product Management, Documentation, Systems integration, Training, Technical Support, Sales, and Professional Services regarding quality issues and system problems.
  • Investigate, initiate, and resolve corrective actions as a result of process or product non-conformances.
  • Monitor program performance to prevent reoccurrence of program operating problems and ensure efficiency of operation.
  • Identify and recommend quality improvement initiatives.
  • Focus on quality output through accuracy, thoroughness, and attention to detail.
  • Keep systems, networking and lab environment up to date including anti-virus, firewall and security patches.

Key factors for success in this role:

  • Strong interpersonal and communication skills (both written and verbal) with technical and business stakeholders to understand their requirements.
  • Strong problem-solving, troubleshooting, time management and multitasking skills, detail oriented with the ability to drive tasks to completion and on schedule.
  • The ability to work cooperatively and effectively with cross-functional and remote teams as well as independently.
  • A good understanding of all phases of the product testing cycle and software development lifecycle with strong process and quality orientation.
  • Ability to thrive in a highly dynamic environment while consistently reviewing and improving test processes.
  • A strong ability to defend and drive issues to resolution.

  • Two-year college degree or equivalent.
  • Three to five year’s software QA experience or equivalent.
  • Genuine enjoyment of software QA work.
  • Desire to be part of a highly productive, fast-paced team.
  • Excellent verbal and written communication skills.
  • Ability to provide guidance regarding customer product issues.
  • Organized and detail-oriented with lab environment.
  • Knowledge of XML and internet/web applications.
  • Experience testing software on Windows platforms, MS SQL Server, networking and domain environments.
  • Basic knowledge in the use of applications such as HP Quality Center, Remote Connectivity software, VMWare and the ability to learn other application software packages as necessary.
  • Comfortable working with hardware devices, basic wiring, hardware setup.
  • Must be able to lift up to 25lbs.
  • Follow processes for coordinating onsite visitors.
  • Ability to lead projects.
  • Ability to produce clear and comprehensive written procedures and reports.


  • Associates Degree

Job Number: 2010112353
Job Location: Pittsford, NY
Duration: 12 months
Input Date: 02/25/2020
Last Updated: 04/03/2020
Attention: Roger Greco
Address: 50 FOUNDERS PLAZA STE 304
City, State: EAST HARTFORD, CT 06108
Phone: 860/289-2643
800 Phone: 866/636-4723
Fax Phone: 800/556-5284

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