Job Listing Description

Desktop Support Technician

Description:
Chipton-Ross is seeking a Desktop Support Technician for an opening in Wilmington, MA.

RESPONSIBILITIES:
Provide technical support, training, and incident resolution to the user community to ensure optimum job efficiency and productivity. Continuously and consistently provide excellent customer service in an accurate, effective and timely manner to create a pleasant end user experience.
•Prioritize, maintain and resolve helpdesk requests while meeting Service level Agreements.
•Manage the inventory of software and hardware materials.
•Prepare, configure, and deploy desktop computer systems including imaging computers and maintaining image library.
•Ensure ongoing usability of desktop computers, peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity.
•Work with vendors when necessary to resolve technical problems with hardware and software.

REQUIRED EXPERIENCE:
• 2+ years of experience in a Helpdesk environment is required, with Linux experience preferred.
• Must be detail-oriented, accurate and well organized.
• Excellent oral and written communication skills, interpersonal and organizational are required.
• Ability to work independently and efficiently to meet deadlines and established response times is essential.
• Ability to establish & maintain a good working relationship w/other professionals to provide support & resolve issues is a must.
• Must be able to remain flexible with changes in priorities for various task and project assignments.
• Microsoft certifications desired

EDUCATION:
Accredited Bachelor’s Degree in IT or related discipline

WORK HOURS:
9/80, 1st Shift
Full-Time

 
Job Number: 185347
Job Location: Wilmington, MA
Rate: Up to $40.00 DOE
Duration: 3 Months
Input Date: 03/13/2020
Last Updated: 03/25/2020
Firm Name: CHIPTON ROSS
Attention: Zachary Fasano
Address: 420 CULVER BLVD
City, State: PLAYA DEL REY, CA 90293
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: zfasano@chiptonross.com
Website: www.chiptonross.com

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