Job Listing Description

Customer Service Support Representative

Description:
Chipton-Ross is seeking a Customer Service Support Representative for an opening in Burnsville, MN.

RESPONSIBILITIES:
First-line phone and e-mail support duties for our worldwide customers.
Primary interface with end-users of our software and online product offerings.
Various duties to assist our Manager of Customer Support.
Handle all incoming support center telephone calls and email inquiries
Maintain and deliver user guides and other customer facing documentation
Administration of tools to track product orders, warranty details and other fulfillment-related information
Assist Manager of Customer Support in various duties as needed
Light administrative duties
Communicate between customers and all departments within company

REQUIRED EXPERIENCE:
Experience working with customers via telephone and email
Strong background using personal computers
Experience with software troubleshooting
Familiar with Microsoft Dynamics CRM, and Microsoft Business Suite software
Strong organizational and time management skills
Exceptional interpersonal communication skills

EDUCATION:
Accredited High School Diploma/GED

WORK HOURS:
Saturday Ending, 8a - 5p
Full-Time

 
Job Number: 178748
Job Location: Burnsville, MN
Rate: Up to $18.00 DOE
Duration: 6 Months
Input Date: 05/08/2019
Firm Name: CHIPTON ROSS
Attention: LaVada Pulley
Address: 343 MAIN ST
City, State: EL SEGUNDO, CA 90245
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: lpulley@chiptonross.com
Website: www.chiptonross.com

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