Job Listing Description

AR/VR Device Support Tech

Description:
PDS Tech, Inc. is seeking an AR/VR Device Support Tech, in Menlo Park, CA.

Summary:
  • Stage and set up devices for the studies in field or onsite. Study set-up may involve engaging with engineering. 
  • Load software onto devices using Android developer/platform tools commands and scripts. 
  • Provide accurate, time sensitive, and effective solutions/assistance to researchers during studies. 
  • Act as the main POC for device troubleshooting. 
  • Improve and maintain the repository of manual test scenarios. 
  • Work with engineers to improve our test coverage and facilitate the communication with researchers. Coding will not be needed here, mainly looking for someone familiar software lifecycle. 
  • Involved with asset management of test devices and field recording equipment. 
  • Use the ticketing system to open, track, and resolve all device related issues. 
  • Build and maintain relationships with our QA employees within VR platforms.
  • Travel will be involved, potentially international.

Skills: 
  • 2+ years experience in an IT role. 
  • Experience troubleshooting Android through Android developer tools (ADB & Fastboot).
  • Experience PC/Mac/Mobile recording software. 
  • Education Relevant degree or proven track record. 
  • Familiarity with UX and usability research and methods. 
  • Detail oriented and has outstanding interpersonal skills. 
  • Ability to ramp up on internal processes and tools. 
  • Experience troubleshooting in Mac and Windows environment, including IP connectivity and application compatibility. 
  • Experience troubleshooting iOS devices. 
  • Demonstrated ability to work independently. 
  • Excellent oral and verbal communication skills / Compelling communication and a strong customer service orientation. 
  • Experience with virtual reality and gaming is a plus.

Education:    

  • Education Relevant degree or proven track record.

 
Job Number: 1910101145
Job Location: Menlo Park, CA
Duration: 8 months
Input Date: 05/15/2019
Firm Name: PDS TECHNICAL SERVICES
Attention: Eren Polanco
Address: 300 E JOHN CARPENTER FWY STE 700
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T0000033dsNQAQ&URLSource=cjhunter

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