Job Listing Description

Client Services Rep.- Order Coordinator

As a production planning/client service representative, the candidate will complete tasks to ensure client support and satisfaction at a professional level. Strong written and verbal communications skills are essential; this position requires an ability to develop relationships over the phone and via email– building trust and credibility with each and every client. Candidate must understand the client’s requirements, processes, and methodologies.
Candidate must also possess strong organizational skills and be able to prioritize tasks and follow-through on multiple and ever-changing deadlines. This job level requires candidate to quickly learn to perform multi-tasking and to focus concentration for extended periods. Must commit to developing into a subject matter expert (SME) in all production planning/customer service functional areas. Must assist fellow associates in all other functions assigned by management.
To be successful in this position, the candidate should be able to perform well under pressure and maintain professional composure under challenging circumstances. Problem-solving is a significant responsibility and sometimes requires inquiry and evaluation to resolve issues. Creative problem-solving and innovative thinking skills required. The ability to help clients design products to meet their needs and to work with the production team to deliver in a timely manner required. You will understand client needs and coordinate with graphic designer resources to quote product options and provide proofs for their approval. Must successfully interact with clients for the best possible outcome.

Principal work activity may include, but is not limited to, expediting orders to assure timely delivery; corresponding and communicating to revise purchase orders, effect cancellations, etc. Also may be required to facilitate calls between our client and their third-party suppliers in working through design specifications and production limitations. Must be proficient with word processing, Excel, Outlook, data base and all other software used by department. Regularly works with confidential data requiring care to protect. Works from oral or written instructions and a variety of work specifications, purchase orders, manufacturing data, and schedules. Must comply with all policies and procedures.
Required Qualifications:
Bachelor’s degree preferred/Associate’s degree minimum in business related field.
Minimum 3-5 years experience related to client service.
Printing industry experience is a plus.
Intermediate proficiency with Windows based software programs required ( Excel and Outlook experience )
Strong verbal and written communication skills.
Strong billing experience for production and billing clients.
Advanced order processing and multi-tasking abilities that result in solid decision-making skills and time
management. Strong keyboarding/data entry skills (accuracy and speed).
Excellent customer service and organizational skills.
Demonstrated ability to de-escalate customers, turning bad experiences to positive ones.
Strong customer/client focus with the ability to resolve issues with a positive outcome and desire to deliver a high touch engagement with each customer.
Must be able to quickly learn to define issues, collect data, establish facts, and draw valid conclusions.
Attention to detail required and ability to focus on multiple priorities at a time.
Strong problem-solving and follow-up skills.
Solid communication with team members and across departments.
Must be conscious of quality and able to relay special instructions to the production/quality team.
Must understand how to achieve the desired results for the client.
Easily manage change.
Comfort working in a fast-paced, high-volume office setting with great attention to detail.
Must be able to assist with all administrative duties required by the department.
Manage/maintain file room and purging records as needed.
Manage and maintain Finished Goods database using CRC production software, including creating orders for production when inventory levels reach minimum.
Manage and maintain inventory levels using Microsoft Excel.
Manage and ship bi-weekly vault requests.
Job Number: 1910103671
Job Location: Nashville, TN
Duration: 6 months
Input Date: 06/28/2019
Last Updated: 09/16/2019
Attention: Karen Reno
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630

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