Job Listing Description

ATM Network Support, Frisco, TX 75034

PDS Tech, Inc. is seeking a ATM Network Support, Frisco, TX 75034.
For details contact 314-669-8020 

6 month contract with possible extensions. Must be a US Citizen Or Green Card Holder to  qualify.

The ATM Installations member will perform the Pre-Live tasks and Live Day connectivity tasks to bring ATMs online on the Card Services ATM Driving Platform. Pre-live tasks include data entry and ensuring projects are ready to be implemented. Live day tasks include supporting ATM technicians on-site and troubleshoot issues if they occur until completion.

  • Data Entry – enter accurate data to ensure ATM bring lives go as smooth as possible.
  • Provide support – support technicians & clients that are installing, upgrading, changing IP, or moving a terminal.
  • Troubleshoot – troubleshoot software, communication, screen, and ATM functionality until completion.
  • Use Tools – trouble shoot connection problems with network analysis tools, such as Secure CRT.
  • Support Hours - work a shift between the hours of 7:00 AM – 7:00 PM CST. [Sometimes there are late night, early morning, and weekend tasks.]
  • Environment - Provide support for an 800#, answering calls from ATM vendors & clients.
  • Testing - Ensure that the daily scheduled ATM installations are executed and completed with quality and client focus to ensure successful installations that meet or exceed expectations.
  • Document – help resolve issues, document, and share with staff as they occur.
  • Communicate – partner within and across teams to enhance collaborative efforts.

  • Previous support role experience.
  • Familiar with a call center environment.
  • Knowledge/Experience with Dial-up and IP connections.
  • Knowledge/Experience with Ventus Wireless connections.
  • Experience troubleshooting ATM connectivity and functionality.
  • Travel 10% or less of the year.
  • MS Office skills especially Word, Excel, and OneNote.
  • Basic knowledge of ATM functionality.

Education and Experience:
B.S. in Telecommunications or equivalent work experience

  • Communications and Organization skills
  • Ability to multi-task and meet deadlines.
  • Ability to critically think and resolve issues.
  • Ability to communicate and work with clients and/or their ATM service technician’s in a professional manner.
  • Ability to work efficiently and productively with minimal direction or guidance.
  • Ability to communicate, both verbally and written, with a high level of confidence.
  • Ability to configure and install ATMs remotely.

Job Number: 1910104888
Job Location: Frisco, TX
Duration: 6 months
Input Date: 08/05/2019
Last Updated: 09/16/2019
Attention: Elisabeth Laspe
Address: 1215 FERN RIDGE PKWY STE 231
City, State: ST LOUIS, MO 63141
Phone: 314/628-9143
800 Phone: 800/472-3737
Fax Phone: 314/628-9485

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