Job Listing Description

Project Coordinator

Position Purpose:
The Project Coordinator interfaces directly with the customer serving as an advocate, information source and representative for the service center visit. The project coordinates and co-manages the project and the customer experience from contract (proposal) signing through post-delivery. The project coordinator is responsible for daily follow up with the customer to ensure all customer needs are addressed.
Principle Duties and Responsibilities:
1. Maintains direct contact with customers (internal and external) coordinating, informing, planning, scheduling and providing status briefs throughout the project.
2. Provides the customer and company management with formal, continuous communication for each assigned project ensuring positive customer experience.
3. Responsible for accurate work order/invoice management and consistent/appropriate application of corporate credit/progress payment policy; throughout entire service visit. Leads the reporting and forecasting in conjunction with Finance to ensure accurate project financials.
4. “Plans visit” to ensure parts, engineering drawings, CMP packages, Back Shop support, etc. are ready for project scope.
5. Ensures full compliance with proposal to identify opportunities and assure target profit margins.
6. Responsible for contract proposal changes through the work change request (WCR) process in-order to accurately project and capture schedule and revenue/cost impact.
7. Gathers any/all final phase exception documents to ensure that outstanding work owed is planned and executed.
8. Coordinates effort with the company program office to help facilitate the implementation of fleet retrofit programs.
9. Provides requests for vendor services, continuously monitors and communicates material charges to ensure proper/accurate posting definition.
10. Facilitates and negotiates all ongoing warranty considerations both internally and externally; issue credits as required.
11. Responsible for ensuring all vendor service agreement claims are filed.
12. Runs query report to ensure materials not used are returned to stock, and assist STM to ensure cores are returned within 24 hours from receipt of replacement units.
13. Responsible for post departure customer experience, including but not limited to feedback, project assurance, invoice management, vendor management and associated delivery reports.
Education and Experience Requirements:
Bachelor's Degree in Aviation Science or related field or equivalent combination of education and experience to successfully perform the essential functions of the job. 3 years of Project Leadership or Project Management experience to include. 2 years of aviation experience; or a combination of both.
  1. An A&P license with (4) years of experience may offset the Bachelor's degree.

Unique Skills:
Aviation Customer Service and Invoicing experience a plus. Previous SAP experience a plus.
Additional Functions:
1. Must be willing to support service center, and customer, during and after normal working hours. Perform other duties as assigned.
2. Must be computer literate and use necessary software (Microsoft Word & Excel required; Project is preferred).
3. Must have demonstrated leadership ability.
4. Must be able to read, write, speak, and understand the English language 
Job Number: 1910098093
Job Location: Westfield, MA
Duration: 12 months
Input Date: 09/11/2019
Attention: Karen Reno
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630

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