Job Listing Description

Customer Service Professional

PDS Tech, Inc. is seeking a Customer Service Representative in Racine, WI.


  • As the Dealer Resolution Representative you will research and respond to dealer inquiries by obtaining promise ship dates on open material orders, providing promise ship dates to customers on emergency backorders, and quoting freight charges. 

Duties and responsibilities:

  • Negotiate orders, coordinate shipments, and oversee related activities of third-party vendors to ensure part orders flow effectively through systems and processes in accordance with our organization's customer service standards with the goal of reducing customers machine down-time. 
  • Navigating through multiple software platforms and prioritizing daily responsibilities and job goals 
  • Provide problem resolution to the dealer in a clear, precise and empathetic manner.
  • Ensure all inquiries and responses meet or exceed standards to maximize dealer satisfaction. 
  • Understanding traffic transportation rules and regulations such as, carriers, weight constraints and shipping charges 
  • Understanding and striving to meet or exceed contact center metrics while providing excellent, consistent, ‘world-class’ customer service. 
  • Provide timely and accurate responses to the Dealer organization ensuring satisfaction to the extent that it meets or exceeds the customers need. 
  • Empowered to make good will decisions to support the dealer and to drive the pursuit of a critical part to a critical level. 

  • A bachelor’s degree preferred, or 2 years of relevant work experience required. 
  • Must have at least 3 years Customer Service experience. 
  • Contact Center/Customer Service. 
  • Sales. 
  • Business Administration. 
  • Logistics. 
  • Minimum typing skill of 35 wpm. 
  • Microsoft office suite knowledge/experience. 


  • Construction and Agricultural product knowledge. 
  • Must be customer oriented and demonstrate strong customer service ethics. 
  • Demonstrates strong work ethics, and time management skills. 
  • Detail Oriented with the ability to adapt to changing work priority. 
  • Solid verbal and written communication skills. 
  • Operates well in a team environment as well as a strong, self-motivated, individual contributor. 

Job Number: 1910105163
Job Location: Racine, WI
Duration: 4 months
Input Date: 08/12/2019
Last Updated: 08/15/2019
Attention: Chris O\'Connor
Address: 50 FOUNDERS PLAZA STE 304
City, State: EAST HARTFORD, CT 06108
Phone: 860/289-2643
800 Phone: 866/636-4723
Fax Phone: 800/556-5284

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