Job Listing Description

JOB DUTIES AND RESPONSIBILITIES

• Routinely leads and performs on-site repair or preventive maintenance services at customer sites in accordance with specific contract requirements.
• Function as primary contact between the Valmet Service team and Valmet’s customers in conjunction with service visits.
• Ensures the scope and quality of service visits / projects are completed to the satisfaction of the customer.
• Generates customer-focused, high quality, timely field reports with clearly defined recommendations for improvement where and as needed.
• Ensures that project profitability is maximized by controlling costs on service jobs.
• May provide technical support to Sales organization with regard to specific areas of technical expertise.

Qualifications and experience

Skills and abilities

• Good mechanical aptitude
• PLC and HMI knowledge preferred
• Electrical / electronics background a plus
• Hydraulic & pneumatic background a plus
• Good communication and organizational skills.
• PC skills required: spreadsheets and word processing.
• High level of initiative, self-motivated.
• Take initiative to identify and anticipate customer needs and make recommendations for implementation.
• Ability to travel frequently and possess a valid driver’s license.
• Must be physically able to work long hours.
• While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk and hear.
• The employee is occasionally required to stand, walk, and climb or balance, including long periods of standing during recruitment/job fairs.  Movement through shops and field environments.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Visual acuity is required to read and produce accurate materials.
• Use of keyboards, telephones, copiers, fax.