Job Listing Description

Ticket Manager

Description:
PDS Tech Inc., is seeking a Ticket Manager in Troy, MI

The Ticket Manager is responsible for analysis and synchronization of the customer ticket systems. Track ticket progress, generate reports, maintain communication, and support analysis.

Responsibilities:
● Ensures flawless synchronization of Defect management (ticket) systems between the customer ticketing and the client internal ticketing system.
● Defines, set ups and maintains the interface between the ticketing systems of the customer and the client ticketing system with support from internal IT department
● Assigns unassigned customer tickets, i.e. assign tickets to a category (e.g. customer end function)
● Manages and moderates process of re-assignment of internal tickets between categories.
● Distributes (prime) tickets to the responsible in the development team.
● Maintains Customer Project-tickets in case of a corresponding Platform-ticket.
● Gather and analyze all initial data for the newly opened tickets.
● Support statistical reporting of trace, problems, and errors.
● Maintain ticket progress communication between all relevant engineers and managers.
● Generate weekly ticket reports.


 
Qualifications:
● Bachelor's Degree in Electrical or Software Engineering
● Minimum 2 years of automotive experience.
● Experience in automotive electrical system development, design and validation.
● Previous assignment experience within a vehicle OEM or Tier 1 electrical systems organization.
● Strong problem solving and analytical skills.
● Strong communication skills with specific experience in customer technical proposal presentation development and delivery.
● French and/or Spanish language skills desired
 
 
Job Number: 2110135060
Job Location: Troy, MI
Duration: 12 months
Input Date: 09/16/2021
Last Updated: 10/22/2021
Firm Name: PDS TECHNICAL SERVICES
Attention: Melissa Cuellar
Address: 300 E JOHN CARPENTER FWY STE 700
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T000003PxecQAC&URLSource=cjhunter

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