Job Listing Description

Desktop Support Technician

Description:

Description:
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
• Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals

• Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed
• Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues

• Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.
• Updating physical assets within asset management tracking system

• Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices

• Performing customer service representative responsibilities as needed

• Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction



 
Job Number: 1910098827
Job Location: Artesia, NM
Duration: 12 months
Input Date: 02/20/2019
Last Updated: 04/19/2019
Firm Name: PDS TECHNICAL SERVICES
Attention: Amy Kloeppinger
Address: 300 E JOHN CARPENTER FWY STE 700
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T000002jU8PQAU&URLSource=cjhunter

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