Job Listing Description

Desktop Support 2

Description:
Chipton-Ross is seeking a Desktop Support 2 for an opening in Millersville, MD.

RESPONSIBILITIES:
Provide technical support, training, and incident resolution to the user community to ensure optimum job efficiency and productivity. Continuously and consistently provide excellent customer service in an accurate, effective and timely manner to create a pleasant end user experience.
• Prioritize and resolve helpdesk requests assigned by central helpdesk system by performing the following tasks
oSoftware Installation, Updates, Removal, and Troubleshooting
oComputer hardware deployment, installation, upgrade, troubleshooting, and decommissioning
oUser account creation, termination, and assignment of permissions following prescribed policies and procedures
•Manage the inventory of software and hardware materials.
•Prepare, configure, and deploy desktop computer systems, releated peripherals, and hardware including system imaging of desktop computers using existing procedures.
•Ensure ongoing usability of desktop computers, peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity.
•Work with vendors when necessary to resolve technical problems with hardware and software.
•Document all changes, troubleshooting steps, resolutions, and request elevations

REQUIRED EXPERIENCE:
•Must be detail-oriented, accurate and well organized.
•Excellent oral and written communication skills, interpersonal and organizational are required.
•Ability to work independently and efficiently to meet deadlines and established response times is essential.
•Ability to establish and maintain a good working relationship with other professionals in order to provide support and resolve issues is a must.
•Must be able to remain flexible with changes in priorities for various task and project assignments.
•Consistently at work and on-time
•One to two years of experience in a Helpdesk environment is required.
•Experience working with and troubleshooting various operating systems, hardware configurations, and software applications.
•Microsoft MCSA or A+ and enrollment in IT related courses with an accredited college or technical school required.

EDUCATION:
Accredited High School Diploma/GED

WORK HOURS:
9/80, 1st Shift
Full-Time

 
Job Number: 178610
Job Location: Millersville, MD
Rate: $26 to $28.00 DOE
Duration: 8 Months
Input Date: 04/09/2019
Firm Name: CHIPTON ROSS
Attention: Zachary Fasano
Address: 343 MAIN ST
City, State: EL SEGUNDO, CA 90245
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: zfasano@chiptonross.com
Website: www.chiptonross.com

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