Job Listing Description

Help Desk Support 1- Secret, Dayton OH 45430

PDS Tech, Inc. is seeking a Help Desk Support 1, in Dayton OH 45430.  Contact Elisabeth Laspe for details. 314-669-8020
24 month contract. Must be a US Citizen to qualify. Must be able to obtain an Interim Clearance to qualify

  • Possesses knowledge of electronic data processing, communication principles and operating techniques.
  • Knows basic system functions and designs.
  • Possesses knowledge of computer operating practices, including record keeping, and the ability to maintain a steady workflow through the computer system.
  • Possesses knowledge of storage media library procedures and operational inventory control.
  • Must be able follow complex oral and written instructions.
  • Must be able to support a 24x7 x365 shift coverage environment.

  • Operates computer systems to include the computer console, related communications and peripheral components
  • Initiates the processing of programs by entering operating systems commands through the main computer console and network PC’s.
  • Loads appropriate tapes and disk units for daily system backups.
  • Reassigns processing system components as necessary to maintain a steady flow of work through the system.
  • Monitors telecommunications and file transfer capabilities for transmission and initiates corrective actions, as appropriate.
  • Performs level 1 and 2 customers support.
  • Monitors and executes batch processing.
  • Applies standard corrective measures to system and equipment discrepancies.
  • Maintains records on work performed and prepares a variety of reports in accordance with established procedures.
  • Creates and updates Operations Wiki procedures as required and publishes.
  • Consequence of errors, problems or adverse conditions frequently occur within the work environment and can result in major/minor service disruptions

Job Number: 1910096743
Job Location: Dayton, OH
Duration: 24 months
Input Date: 02/08/2019
Last Updated: 02/15/2019
Attention: Elisabeth Laspe
Address: 1215 FERN RIDGE PKWY STE 231
City, State: ST LOUIS, MO 63141
Phone: 314/628-9143
800 Phone: 800/472-3737
Fax Phone: 314/628-9485

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