Job Listing Description

Maintenance Supervisor

PDS Tech, Inc. is seeking Maintenance Supervisor (Mid)-Maintenance Tech-E&T-PH-US
Job Title: Field Installation Service Technician - Chicago Metropolitan Area


  • The primary purpose of this position is to provide direct on-site equipment installation service to the Radiology portfolio of company products.
  • This includes installation support service to end user customers with company Radiology Equipment.
  • The position is also responsible for ensuring the highest levels of customer satisfaction while assisting in reaching our company Radiology business objectives.

Key Tasks:

  • Perform installations at end user customer sites using approved company procedures and documentation.
  • Ability to utilize resources and self-knowledge to effectively complete installations.
  • Responsible for organizing personal daily work schedule and communicating with installation schedulers.
  • Maintain mobile inventory. Organize and re-order as needed to maximize equipment up-time while ensuring quality work is performed minimizing failures that result in additional customer visits. This position is also responsible for proper return of all defective/used inventory for replenishment.
  • Complete work orders accurately to ensure customer billing aligns with company policies.
  • Maintain company work vehicle and assigned calibration tools, special equipment and stock inventory.
  • Ensure all proprietary info is safe guarded from non-company personnel, including: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, laptop, iPad, cell phone, etc.

Key Working Relationships: 

  • End User customers
  • Healthcare facility and support personnel to include doctors, administrators, purchasing agents, dealers, etc.
  • Company Sales, Clinical Support, Service Marketing and Customer Service * Company U.S. Service Operations team including: Technical Assistance Center, Service Support, Technical and Field operations, Service Specialists
  •  Engagement Management Team
  • Company Service Repair Center

Qualification & Competencies: 
  • High school diploma or GED with training (including certifications) in areas listed above with 3 years of applicable experience
  • Preferred- Associates degree in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline.
  • Alternative qualifications include: Equivalent military training in areas such as electronics, aviation, IT, computer science or relevant training with 2 years of applicable experience.
  • Prior work experience in hospital setting or with customer service preferred
  • Will be required to demonstrate competency to perform operational verification procedures, preventative maintenance, and repair service on various equipment
  • Demonstrated ability to work in a face paced self-directed environment; Prioritize, schedule, and organize own work activities.
  • Strong verbal and written competencies
  • Proficient in Microsoft Office product suite and exhibited ability to use company specific workforce and customer relationship management software
  • Ability to travel within assigned territory (including some overnight stays depending on territory assignment and training requirements)
  • Must hold a current, valid, and unrestricted driver's license.
  • Willing to work flexible hours, including some evenings and weekends.
  • Able to lift and/or push over 30 pounds
  • Able to stand and walk for extended periods of time.
  • Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

Job Number: 2210159376
Job Location: Indianola, PA
Duration: 12 months
Input Date: 11/22/2022
Attention: Seth Nelson
Address: P O BOX 619820
City, State: DALLAS, TX 75261-9820
Phone: 214/647-9600
800 Phone: 800/270-4737

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