Job Listing Description

Implementation Consultant

What does a great Implementation Consultant do?
• Provide onboarding support to client institutions and processors to ensure customer expectations are exceeded.
• Coordinate directly with customers and multiple internal teams to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.
• Report customer project accomplishments and deliverables to management.
• Review and approve card program changes and trend opportunities for department development.
• Manage non-routine, complex processing and change requests.
• Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills.
• Proactively identify operational opportunities to increase service quality or efficiency.
• Build and enhance positive working relationships with key Fiserv client institutions, processors and internal stakeholders.
• Assess operational opportunities to increase service quality or efficiency.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Represent customer and operational requirements to internal Fiserv organizations.
• Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate internal Fiserv resources to ensure delivery on commitments.
• Performs other duties as required
Basic Qualifications for Consideration:
• Typically requires a minimum of 5-7 years’ experience in a customer support role in software, financial or information services.
• Must understand secure and non-secure card personalization requirements per industry standards.
• Excellent time management, organization, and planning skills are essential.
• Able to set priorities, influence others, and manage customer expectations.
• Demonstrated success in customer relationship management.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Excellent verbal, written, presentation and interpersonal skills are required.
• Strong project management skills required.

Preferred Skills, Experience, and Education:
• Bachelors/Degree or equivalent experience.
Job Number: 2010118758
Job Location: Chesapeake, VA
Duration: 6 months
Input Date: 11/14/2020
Last Updated: 11/27/2020
Attention: Kristen Schabell
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630

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