What will you do?
Process service contract quotations, accept customer purchase orders and process final service contracts in adherence to departmental functional work procedures and work instructions and timelines.
Interface with other departments, including Financial Shared Services (accounts receivable and general accounting), Call Center and others to ensure internal and external customer requirements are met.
Understand and comply with the requirements of the Export Management System. Understand non-compliance implications.
Review and comply to the Company's North America contract policy. Understand noncompliance implications.
Assist in maintaining customer data as related to contract quote and acceptance.
Assist in maintaining Contract Administration customer files.
Authorized to generate request for credit memo per manager or finance recommendations.
Other duties as assigned.
Decision Making Authority
Authority to hold/reject customers contracts/purchase orders if not if term are not within the Minimum Purchase Order Criteria, Export Management System, pricing and sales tax requirements.
Approve or negotiate customer contract purchase order terms and conditions to meet Company contract review guidelines.
Minimum Education and Experience Requirements
High school diploma required
Associate or Bachelors degree preferred
Minimum 3 years prior experience working in customer service or contract administration areas.
Minimum 3 years prior experience working with invoicing, accounts receivable and contract negotiations
Experience developing and maintaining spreadsheets in Microsoft Excel
Experience using Adobe Acrobat software
Experience with SAP preferred.
General understanding of accounting principles a plus.
Knowledge, Skills, and Abilities necessary to perform essential functions
Strong analytical ability
Ability to solve problems
Ability to multi-task to meet deadlines
Ability to work in a changing environment
Intermediate proficiency in computer applications: i.e. Microsoft Word, Excel, Outlook and Adobe Acrobat
Ability to use Internet to gather updated information: i.e. data mining client information such as terms and conditions as well as changes to company addresses and names
Strong written and oral communication skills
Flexibility to adapt to changing priorities and new computer systems
Ability to produce accurate high quality work with attention to detail
Ability to work well both independently as well as within a team environment
Ability to work overtime as dictated by work load.
Demonstrate the Company's values.